I had got my Creta service done on 12th June 2021. I went to service station specifically for car service from 100 km distance spending about 2000 rs fuel up and down and my full day. Following are my concerns and requires immediate solution to it:
1. Wheel allingment and balancing done but during return I observed that car was wobbling/ vibrating at speed of 100 only. Earlier I had no such issue up to 150 speed I had tried 6months back.
2. Car washing was done but it's roof top / exterior was having some rigid dust settlement, which was not cleared off. Some efforts were done but not serious efforts. Just a show off efforts. And hands were raised by attender that will not be able to clear off. If spending huge amount I am getting service done at company service station and will not get satisfaction or perfect output I think one will not be able to trust company.
3. Attender was not keen on customer satisfaction and since my car was delivered to me too late than committed and I had to rush back to my destination, I have to take delivery and return back.
After raising my complaint and discussion with Himgiri service station, Sanjay driver visited my home location on 15th June for my car pick up and delivered the same to me on 17th June. Pls. find herewith the details:
1) When Sanjay driver from service station picked up the car from my location on 15th June at 11:00 am, the car speedometer reading was 11818.
2) When Tarasingh, service attender received the car at the service station, Tarasingh took a snap and sent me the snap on whatsapp and the reading was 11906. Difference is the maximum one side distance i.e.[protected] = 88 km.
3) When Sanjay driver dropped the car & handed it over to me on 17th June at 4:15 pm, the speedometer reading was 12077. This means that after receiving the car at the service station the car has moved[protected] = 171 km i.e if we consider one side distance as 88 km as per point 2 then additional car moved is 171 - 88 = 83 km.
Snaps of all these meter readings along with fuel tank level are send to service station via email. Additional fuel consumption because of service station defective service & free usage of the car is of (259 / 10) x 93 rs = 2408 Rs.
Kindly answer, why a customer should bear for such a handsome amount just because of service station negligence. I would like to get the same reimbursements.
For the same had already email to all possible concern in Hyndai service station through email but no one is responding and are not caring for customer concern.
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