Hyundai Motor India — on the occasion of second service

— forwarded message —
From: ashok sachdeva
To: [protected]@joshiauto.com
Sent: saturday, 5 may, 2018, 11:55:32 am ist
Subject: fw: hyundai eon car regd no pb 65 am 6394 purchased on 17/07/2017 in the name of ashok kumar sachdeva

— forwarded message —
From: ashok sachdeva
To: [protected]@hmil.net
Cc: [protected]@joshiauto.com
Sent: saturday, 5 may, 2018, 11:54:02 am ist
Subject: hyundai eon car regd no pb 65 am 6394 purchased on 17/07/2017 in the name of ashok kumar sachdeva

Dear sir

With due respect it is submitted that i had purchased above car from joshi hyundai at mohali ind area,

While purchasing the insurance fellow did not allow me to get the insurance from the agent of my choice but they did not allow me as some commission of rs 3000/- was there,

While issuing the fellow took more that 2 hours and did not include the personal accidental cover to passengers, when i said why he has not included the reply was i did not say, i have been getting the car insurance for many years and passenger insurance was done always

On 10 march 2018 i came to the show room for second service but had to return after about 3 hours as there was huge rush, here i have to say that they could have not taken my case for service on that day or would have told me that it would take more that 4 or 5 hours so that my time would not have wasted, i had to travel about 40 km for service, they had taken the coupon also that time

So today again i came to the show room for service and had booked the time, so i was there at about 9.15 am and my no was 6 when the fellow who was taking pics etc i informed him that i have bought the mobile oil and filter my self from the market and the same must be used, then he took me to some one who said ok but i shall have to ask my superior, i said ok, then he took me to mr sanjay, minhas, he was very rude i was standing in front of him for more that 30 mins but he kept sitting, when i asked him to give in writing that outside mobil oil and filter he simply refused, otherwise also he was not going to listen any thing from me and insulted, when i visited last time in march i had asked the person in charge over there that i can purchase oil etc from outside, now i dont remember the face and i did not ask the name,

I asked me minhas that he should first see the quality of oil and filter and if not fount suitable then i may get form the show rooom, but he was not ready to listen even and showed me the door

I have purchase the oil from shell helix hx 7 10 w -40, and the filter is from kia motors inzi and hyundai is printed over it, genuine parts, now i have already purchased it what should i do now,

I m very much un satisfied from these people that i asked him to inform me the selling price of the car which he said is 2.30 lac

Kindly look in to my complaint and do the needful

Thanking you

Yours sincerely.

To resolve this issue i would like you to the service should be done without further dalay, i should not be made to wait unnecessory, mr minhas should apologize for the misbehaviour, i should be compensated rs 3000 for the insurance commission, 1500 excess charged for insurance, rs 1000 for two visits for service but they did not do, should inorm me the exact amout they have paid for r c of the vihicle, should give me the receipt, and refund me the excess amount chaged for r c. They should allow me to use the oil and the filter which i have already purchased or pay me for that.

I consider this a very serious issue which has caused me an unnecessary amount of aggravation. I would like a response within 3 days with a view to resolving this issue within 7 days. If these timescales are not met, i will have no hesitation in escalating my complaint.

Please reply to my resolver email account as i would like to keep all of my communications in my personalised complaints case file.

Yours faithfully

Ashok sachdeva

Service reference: cars
Address:,,,,

Resolver case reference: res5404444

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Resolver case reference: res5404444

Good morning mr ashok sachdeva

Thank you for taking the time to contact hyundai customer service's.

Having looked at you queries i can see that it is with reference to a vehicle made for the indian market. Therefore i would be unable to assist with your query unfortunately as you have reached hyundai motor uk. You can find details for hyundai india by visiting the following link http://www.hyundai.com/india

I trust that the above information will assist you.

Kind regards

Elizabeth bell
Hyundai customer services
Hyundai motor uk ltd
T:[protected]

_
From: ashok sachdeva [ashok. [protected]@email. Resolver.co. Uk]
Sent: 25 may 2018 00:17
To: customer query
Subject: not responded to my complaint

Dear customer service team,

The dealership : joshi hyundai, mohali ind area,

Reference:

I am contacting you in order to express my concerns as my complaint has not been responded to. This happened on may 5th, 2018.

To explain in more detail ashok sachdeva
To:
[protected]@joshiauto.com
Cc:
[protected]@hmil.net