Dear Hyundai,
My daughter, Rachita Matta purchased Creta SX ( DL8CAY6314 ) in August 2019 from Unity Hyundai Shalimar Bagh, Delhi, India.
The insurance of the same was done by Reliance General insurance policy no.[protected] which covered 3rd Party insurance for 3years i.e. from 23rd August 2019 to 22nd 2022.
In the year 2020, when the yearly insurance was due, I received a call from Ms. Sonica ( [protected] ) working the same showroom from where the car was purchased for the renewal of the same.
She asked me to send a copy of the my RC and copy of last insurance policy on whatsapp. On receiving the same, she sent me a voice note that the picture of the documents were not clear and then she asked if there was any claim on my policy. I, then personally visited your showroom and produced original documents ( RC and insurance policy). After scrutiny, Ms. Sonica issued the policy ( ICICI Lombard policy no. 3001/HI-1120197/00/000) amounting to Rs. 26500 ( including taxes ). However this amount included Rs. 7890 ( 3rd party insurance) which I had already paid for upto the year 2022. She overlooked this detail and charged me this extra amount. This detail was hidden from me.
In August 2021, when I wanted to renew my insurance policy, I approached other companies for competent rates and it was then brought to my notice that I have been wrongly charged Rs. 7890 in the previous year by Ms.Sonica ( Unity Hyundai) .
I have been requesting her to refund my money which was overcharged due to her negligence and deficiency of her skill in executing her duties but it has fallen on her deaf ears.
Kindly look into the same and revert at the earliest.
Regards
Vijay Matta
Phone No. [protected] Was this information helpful? | 
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