Hyundai Motor India — paid for the brand new vehicle and customer got the fault vehicle delivery-ka05mu3054

Address:	110025
Website:	www.hyundai.com/in

Vehicle registration number - ka05 mu3054.

I paid for the brand new vehicle and i got delivery of faulted vehicle, there was a issue in the engine from the day one of the vehicle purchase. Due to this issue engine oil got burn out when i travel every ~5000km. Initially i noticed the poor pick up and i notified the same to the service center people, they did all the test and told that everything is fine, after 3-5 days i did seen completely engine oil got burnout. At the time of first occurrence i was in the middle of my journey, i asked rsa team to take the vehicle to nearest service center, they filled the oil and they given back to me. I notified the same trident hyundai service center (I purchased vehicle for the trident), they told that until next occurrence of the same issue we can't to anything. Again i got the same issue, i take to the trident hyundai service center, they did filled the oil without doing any root cause analysis for the issue, again manager requested me to take vehicle for the next occurrence, this time manager given back up oil and told that if you saw the issue again fill the oil and come to us. I got the issue again and went back to trident, now they are saying there was a problem in the engine. This supposed to tell at the time of first occurrence.

Now they are saying we will replace the engine, i am demanding for the new vehicle. I do have below questions for hyundai.

1. How the fault vehicle out for the delivery from the company?
2. When they deliver the fault vehicle is it fair to proceed with warranty?
3. Luckily i got the 3 time same issue before the warranty period, if i got the same issue after warranty period, will hyundai responsible for anything for this?
4. Now a days we do seen so many cars are burned during the journey due to the engine issue, if something happen like this and something happen to me/my family, who is the responsible.
5. How customers believe if this kind of incidents happens.
6. Dose hyundai expecting customers should have complete mechanical and automobile related knowledge completely?
7. How hyundai make sure customers they are delivering the good and no faulted vehicles, because all the customers may don't have the things to do proper testing to make sure the vehicle is good at the time of delivery.
8. Dose really hyundai need to give mental harassment to their customers with this kind of issues.
9. Why not the issues are not taken care at first occurrence.

Thanks,
Ramesh,
+91-[protected]