Hyundai Motor India — Pathetic Customer Service

Address:

Bangalore, Karnataka

The sales team at Trident Hyundai would treat you so well, its almost surreal, however, once you have made the payment, they will not keep up to any promises they might have made on their own (pre-sales), for that matter the sales rep. (Gautam) is not even picking my calls...I had never expected such appalling service by such a big brand...its my first car and I was told there would be a small celebration at the time of delivery and a surprise gift and all that non-sence...we gave them 2 weeks to get the car ready and a week extra considering the sales guys was going on leave, so we decided that we will take the car only once he is back, on a sunday, when I called him on Sunday, I was told that my car is not back to the showroom (even when he had 3 weeks time) he said it would take another day, I got this information, only when I called him, he dint take the pains of calling and letting me know about this.Finally we went to get the car the next day (Monday), We were simply given the keys without any ceremony, my seat covers were not done, I wasn't given my car cover, which I had specifically requested for, and now he isnt picking up my calls...I really cant imagine...its just so unacceptable...Cmon guys this is not how you build relationships!!! Customer Service at Trident Hyundai sucks big time...absolutely disappointed.(Trident Hyundai - Sadashivnagar, Sales Rep - Gautam)