Hyundai Motor India — pathetic experience to buy hyundai xecent — replacement car required or consumer court is the alternate option (critical and urgent.).

Dear team hyundai,

I bought hyundai xcent (License number up 32 hn 1093) on feb 7th 2017 from sas hyundai lucknow. I bought it for commercial purpose and got the cng kit fitted from dealer itself. Since then the vehicle has visited the service center 4 times for the same problem and that is “over heating”. First time (Do not remember the date) when i took it to service center they took 4-5 hours to repair. Again on 3rd of march just running for 2 and half days as commercial vehicle the same problem occurred and i again took the vehicle to service center this time they took around 7 days and given me back the car on 11th of march. Once again the car started running from 17th of march and this time ran for approximately 10 days and on 28th of march again reached to service center for the same issue such a wow experience. Your service center fooled me around for a month time and at last handed over the vehicle to me on 28th of apr 2017, complete one month to identify and to repair the car. This time i was advised to run car on petrol for at least 1000 kms as they worked on engine over all. As of now my car worked for around 13 days out of 90 days of my purchase. Now i drove the car to delhi as i was not left with other option due to the circumstances. It took around 2 months to find a driver and to start running car in delhi and, finally from july 28th it started running in delhi ncr area attached with uber but since it is hyundai car known for its consistency as expected after a week same problem appeared on 4th of august and now the car is in service center at ghaziabad.
After telling the history of this car let me tell you the other aspect of buying this car, i bought this vehicle to earn money but due to such a superb quality of product and such an efficient service experience provided by hyundai i am into deep debt, i am paying emi of rs 12967.00 for last 6 months, given salaries to 3 drivers, who could not continue with me because of the issue, i have paid passenger tax to government for rs3900.00 for three quarters feb-apr, may-jun and july to sep, apart for that evertime your service center charged me for oil change.
I would really thank to hyundai to financially broke me down completely, i want to tell you now i am not in a situation to bear it any more. I would request you to take your faulty product back and refund the money with interest estimate is attached,
Please consider this letter as legal notice and arrange the refund in next 30 days. Otherwise i would be compel to take this issue to consumer court and if this happen hyundai india would be the responsible for all the expenses occurred during legal proceedings along with mental harassment..
I have given 3 chances to repair the product but it seems hyundai india is not capable enough to repair this product and i am not in a position to give more chances to and wait till eternity apart of that i have completely lost my trust on this brand and its products no more relationship i want to continue with your company.
Contact no - [protected]/ [protected].