Hyundai Motor India — Pathetic... Horrible.. Worst... Frustrated service I ever had..

Address:

HMP Ekkaduthangal

Dear sir,

I recently serviced my car Creta TN10BS3789 for the second free service in Ekkaduthangal HMP.

Gave a car at 8.45Am on 12.10.2023 and requested for
1.2nd free service
2.Oil change
3.Wiper blade change
4.Exterior Polish
5.Wheel Alignment
6.Wheel Balancing

The advisor Mr.Janaki Raman.S [protected] promised and gave a TAT of 2.00Pm for delivery and am also waiting in the waiting area from the morning, but he doesn't even care about the delivery time..., He lethargically roaming here and there and he not event seeing the status of the vehicle till 3.00Pm.
Then I personally kept on tracking the vehicle for washing, polishing like an ADVISOR and it went off at 4.30Pm, Then I complained to the floor manager and she asked for 20 minutes time for delivery but she also took Abscond time till 6.00Pm.

Then I complained to Hyundai customer care and they called Monika mam (Service Manager) in a conference call and she forced me to revoke the complaint and told she will rectify the issue and deliver.

In the conversation i said, i won't come to this showroom HMP anymore for that ""She Told that... You have no other go you have to come here only ."""

She convinced me., Asked my name and I mentioned clearly that "I am only maintaining this car and it's in company Name and I want to claim it and she delivers the car at 7.00Pm.

Yesterday morning (13.10.2023) @ 10.30AM i checked the car but
""" the Wiper Blade not changed and not even Advisor r Manager intimated about the Wiper""... after i called and asked the Advisor said there was NO STOCK, and called the Monika mam and she said sorry, and will arrange for it and will send the Price of the Wiperblade in 10 mits.

And once I handover the bill to my accounts dpt only i noticed that the Bill is in my NAME. Since, your People Frustrated and gave a Delivery "I was Unable to Think and Check anything once i requested monika mam, she asked for the RC copy. Then I conveyed the call to my accounts manager. She gave a "" Corrected Bill in the name of my company" and She knows that I am a Driver of the Car.

MAY I KNOW, , ARE you People ANSWERABLE TO THE OWNER ALONE...
I am Maintaining the car, I know about the car and I have to take care of the car and I Am Responsible for the car. I took the car for service and you frustrated me. SO, I have all the rights to question you and you have to answer me.

If she have a authority to change the bill Name "" which ALREADY its in Company name "" why she asked RC copy to me and why she forced me for the RC copy but she convinced wit my Manager. After he questioned "" Did u ask for the RC copy before service???

1. for Free service your Advisor and Team took 9.5Hours which is not at all acceptable and frustrated my whole DAY and MIND on 12.10.2023.
2. NO proper response from the Manager till now at 1.30Pm (14.10.2023)regarding the wiper price even after several follow ups.since, the Reason is I am Just a Driver
3. NO Wheel alignment report copy shared ( till now i don't even ask... even though i ask you won't support us).

Great Service, Great Employees and Great Response...

Thanks and Regards,

Senthil Nathan s

[protected]