[Resolved]  Hyundai Motor India — Poor Customer Service

Address:

Hyderabad, Andhra Pradesh

hi...My name is Deepak..and am from Hyderabad I purchased a new i10 GRAND SPORTS on 30th of March 2014 bearing ENGINE NO-G4LAEM251157, CHASSIS NO -- MALA851CLEM086884B FROM Kun Hyndai. on n 4th of July i observed heavy leakage from underneath the car...upon opening the Bounet i observed petrol spillage all over the Engine...i immediately called my nearest HYUNDAI SERVICE CENTER (LOCATED IN AUTONAGAR)...They took the car to there service godown upon looking at it they said that RAT'S HAVE CHEWED THROUGH THE FUEL PIPE N ITS COMPLETLY WORN OFF...it's been 1 week n i still haven't received my car from repair... what astonishes me is the fact that HOW COME HYUNDAI DOESN'T HAVE ANY NEW REPLACABLE FUEL PIPES AVAILABLE FOR GRAND I10 WHICH IS A CAR IN DEMAND N THAT TOO IN A CITY LIKE HYDERABAD which has around 30-40 service centers all across...I repeatedly called the concerned person MR.DEVENDER over the past 4-5 days n he says that THE PART IS BEEN SHIPPED FROM CHENNAI ON A SPECIAL REQUEST...I HAVE BEEN USING CAR SINCE 10 YEARS SO THIS EXCUSE ASTONISHES ME TO THE EXTREME...N HOW COME THE FUEL PIPES FOR HYUNDAI CAR ARE SO WEAK WHEN MY OTHER CAR MARAUTI SWIFT IS PARKED IN THE SAME PLACE FOR OVER 15 YEARS IS PERFECTLY FINE...ITS TIME U GUYS PULL UP YOUR SOCKS N DELIVER GOOD CUSTOMER SERVICE WHICH I EXPECTED FROM U PEOPLE N IT WAS THE REASON I WENT FOR A HYUNDAI VEHICLE... Please look into this n get back to me with the solution or else you would be loosing lot of customers n their faith...