Hyundai Motor India — Poor customer service - DSC Hyndai - Chennai - Nandanam - Ref Order No N31

Address:

Chennai, Tamil Nadu

Dear Team, We would like to inform you that, Since we had our wedding planned on 6th May 2015, Based on the regular follow up from the DSC representative we have booked Grand I 10 from DSC Hyndai paying Rs 10, 0000 on 14th April 2015, But for more than 20 days there was no proper response and very very pathetic response from them, They have not called us to convey any information since we have planned to take the vehicle in Finance. But since we where running short of time we have asked them to change it to I 20 Elite model since it has attracted us so much and we were very eager to migrate to the new version, But to our suprise nothing was processed from their side and every time we walked into the showroom their was no response even from the AGM. At last since we had only 15 days and by any chance we wanted the car, We have approached Hyndai Motor Plaza- Chennai direct showroom of your and got the car delivered on time, We bought a Elite I 20 with register No : TN 10 AS 9648. Due to the poor response in DSC, We have cancelled the order with DSC they have not intimated us about the cancellation charges nor they had a courtesy to inform the customer but they have charged Rs 3000 as cancellation and did not intimate the customer that the cheque is ready, After our regular follow up for a month, Once we approached them in mid of May 15 they are stating us that the cheque of Rs 7000 is ready. As a Loyal customer of Hyndai, We have not approached any other brand to buy a car. We have gone to your direct dealer of yours and got the car do to there poor customer service from DSC, But why are we to be penalized for their poor customer service of deducting Rs 3000 from our money. We have even approached the AGM to take action but their was no response to consider customer complaint as there commented that cancellation charges are there which is applicable from Hyndai. As a responsible team, Being a loyal customer of yours i would like you to oblige this mail and take action to refund my booking amount of Rs.10, 000 Expecting for your positive reply and action on the same to support your customer Regards, Jenitha V