Hyundai Motor India — Poor Hyundai Road Side Assistance

Address:Thane, Maharashtra, 421202

I have a Hyundai Xcent Car which had a clutch problem on[protected]. The Car became Immobile in Middle of Highway. I was travelling with my Family From Maharshtra to Telangana. My Car got stuck at 1:30 pm in Afternoon. I was able to Contact Hyundai Road side Assistance and asked them If they Help Tow my Car to the place I was going. They refused help stating that the Car was going to a Different state and that I can get my Car Towed to a City in Maharashtra and If I have to Tow the car to Telangana I will have to bear the expenses and take Local Help . I agreed to bear the cost and the team Provided me couple of Numbers and that Numbers happened to be of place which was 500 Kms away from the Location where my car was stranded. I was left stranded in a Jungle Highway with my Family and all the Roadside assistance said we will do our best. My Destination was 93 Kms away from where Car Broke Down and I did Had a Hyundai Service Center at the place. Finally I manged to arrange a Towing Vehicle on my own and they had my Car Towed to Prakash Hyundai in Nizamabad, Telangana. I was stranded on this Highway for 6.5 hrs. I Finally left the place at 7:00 pm. My complaint Number was 10849
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