[Resolved]  Hyundai Motor India — Poor Response - Capital Hyundai Sector 63 Noida

Address:

Gautam Buddh Nagar, Uttar Pradesh

This was the 2nd time i visited Capital Hyundai Sector 63 Noida in past one year but nothing has changed in the past one year with Capital Hyundai. Their attitude towards customer satisfaction still remains indifferent and nothing possibly can change that. During my visit in last year, i came out unsatisfied because of the time taken by them to service my Car. I had to literally drag technicians to attend my Car but the people working there are too casual to understand the essence of time. This time also the same thing happened. I gave my Car to attend to starting problem at 9:00 am on 15.06.2014. The advisor there was too reluctant to take Car out for a Road test and it was only after i repeatedly insisted him to take a Road test that he agreed for it. Approximately after 2 hours of staying in the service centre i decided to leave and keep the Car at the service centre and let the technicians attend to it. I called up the advisor at around 12:00pm, 1pm, 3pm, 4pm & 5pm to know about the status of my Car but everytime he did not update me properly. i still don`t have the bifurcation of the Bill amount of Rs 2200/- . Though i have the Bill but that Bill is of no use because even after my repeated calls to the advisor regarding the Bill amount he was not ready to give the exact status of the Vehicle or the Bill amount. I gave zero rating to the Call Centre when they called me for my feedback. I lodged a complaint last Wedneday at the Call Centre and they told me that the engineer will visit my place on Sunday i.e. 22.06.2014 but no one came and guess what no one also informed me regarding that.I am the one who is chasing for everything. I will not recommend anyone about this service centre and even though i stay in Noida Sector 62, i would prefer taking my Car to Delhi for servicing. I also know that this mail will fall on deaf ears and no one will come forward to resolve it. Thanks & Regards Raghav Gulati