[Resolved]  Hyundai Motor India — Poor Response from Authorized Service Centre.

Address:

New Delhi, Delhi

Dear Sir/Madam, This refers to my visit on dt. 12th July 2014 to one of your authorized service centre name below – Sunrise Autoworld Pvt. Ltd Plot no – 376, Patparganj Industrial Area, Delhi – 110092 Contact Person – Mr.Vikas Bakshi ( Sr. Service Engineer ) Reason for Visit – My Hyundai i 10 (Magna) car bearing reg no – DL13 C 2094 – A.C Compressor was not working. I contacted Mr.Vikas Bakshi ( Sr. Service Engineer ), I was told that compressor is not available and can take 6/7 days to reach from Cochin, also they asked me advance money Rs.5000 which I paid ( there voucher no – 299 / ref no 291 ) dated 12th July. I asked for receipt which I was not given and told printer is not working and was confirmed by them that they will send soft copy by mail which was not given after several follow ups and finally I send my man on 17th July and got the same, but to my surprise when I asked status of my compressor then came to know that it was booked on 15th July and there Sr.service engineer told me that after 20th July it will move from Cochin !!! My Complaint to Hyundai towards above Service centre – 1. False promises 2. Poor Response and unanswered calls 3. Poor Communication 4. Very casual attitude, not at all professional people Till date almost 10 days, I am not aware about the status of my A.C compressor ( order no / part no – N- 120824GMV dt. 15/7/2014). I kindly request you to take up the issue with this service centre and pl resolve, these type of services are never expected from the Service centre of HYUNDAI . Regards Manhar Sharma Mob- [protected] [protected]@cfccarriers.com