Hyundai Motor India — Poor servicing of the Car

Address:

Goyal Hyundai, G.T. Road, Jugiana, Ludhiana

My name is Sanjeev Sethi and I have sent my car EON PB10-GM 4204 for routine service at Goyal Hyundai, G.T. Road, Jugiana, Ludhiana on 21/01/2021

1. The car was picked at 9 am in the morning and I was assured that the same will be returned positively after lunch, but I had to follow for hours on the phone before the car finally reached back to me at 6 pm, causing me to postpone my pre scheduled programs due to unavailability of car.
2. Usually the car smells nice and fresh after service, but the car was smelling weird from inside and the dirty duster was still lying on the dashboard.
3. It was supposed to be a routine service only and the charges for the same was conveyed to me on phone, but in the bill there were many other services included which were not mentioned to me before the service and I was forced to pay the whole amount of Rs 5630.
4. The free compound was insured before service, but they performed mere formality at the name of compounding. There are white spots and marks on all over the body and the car is looking in even worse shape than before the service.
5, The glasses are cleaned very poorly and a thin greasy layer can be felt by running your finger on the glass. As in winter season in Punjab days are shortened and there is fog in the morning and evening while going to and coming back from office, hence visibility is a critical issue during that time.
6. This layer at glass was causing the scattering of the lights of incoming vehicles, hence making it hard to see the road. I have to literally pull my vehicle off the road and clean the glass with paper. It was a serious safety issue for the driver and passengers.

The dealer is well aware that in India legal procedure is a time consuming and laboursome process and most of the customers avoid taking that route, hence it encourages them to treat the customer in such a bad way.
I urge you to take a strong notice of it and make sure such things do not happen to other customers

Thanks and Regards

Sanjeev SethiNew Model TownSahnewalLUDHIANA