[Resolved]  Hyundai Motor India — Poor Vehicle Servicing and Lack of Professionalism at Popular Hyundai, Vytilla

My father owns a Hyundai Santro car ( Reg No: KL 41 F 9613 ) purchased in 2012. Right from the day one there was lot of noise from the back-side hatch door. On the first complaint, they said that it was due to the rear speakers mounted on a wooden plank ( Speakers fitted by the Dealer only ) and it was common . This was in spite of me telling that my friends too had same type of sets in their vehicles and none of them made so much noise. No action was taken. I had to show the car to a specialist in Audio Music System installation and within 30 minutes they found that the sound was not from the wooden plank but from the defect of the hatch door latch ( They discovered this by removing the speakers and the wooden plank and driving the vehicle and the sound was still there.). On going back to the dealer, they said that I can have it rectified during the 1st service. In spite of repeatedly pointing out the issue, even after the 3rd service, the problem is still there. Such was the in-competance and un-professional attitude of the Service Specialists at Popular Hyundai, that on the 3rd service I had mentioned specifically to have the latch noise issue fixed along with the other complaints that was existing [ 1. A noise from the bonnet while turning on the blower fan 2. Noise from the front wheels during low speeds ( A complaint made during the 2nd Service ). 3. Blurring noise from the speakers ] and none of these issues were solved. The car was at the service center for nearly 3 days and nothing was done. Please do make a note that the complaints registered during the 3rd service were also mentioned to even the Hyundai Company when I got a courtesy call from your end checking on the feedback of the car performance before . I and my family are deeply in distress and anguish over this treatment mented out to us from Hyundai Motor Company and its dealership M/S Popular Hyundai . Request the concerned authorities to have a look into the same urgently else we will have to look up at other options to get due redresal in this matter.