Hyundai Motor India — Poor workmanship in servicing

Address:

Bangalore, Karnataka

Hi I own Verna KA01 ML 4163, registered in Bangalore in 25th Aug, 2014. While travelling from Bangalore to Chennai on 25/12/14, i met with an accident on the Highway, and it had to be repaired. I gave it to KUN Hyundai Service Centre at Adyaar, Chennai, for the repairs and came back to Bangalore. After 10 days i get a confirmation from the service station, that my vehicle is ready. I collected the vehicle on 7th Jan, after paying the full amount. I was in a hurry to come back to Bangalore, and after ensuring that the vehicle is running properly i had to rush back to Bangalore. Now, after coming back, when i see the vehicle carefully, i could see the worst form of workmanship of the dealer. My bonnet and Bumper had to be replaced, and their is a big gap between the Headlamp and the bumper now. Their are lot of alignment issues also, as you can see from the photos. The cleaning is also of worst quality, as all the rubbing compounds etc from the painting process are still evident in all the corners/ crevices. In this whole process, the beige color seat has fully become dirty. They had not taken care to put some cover before taking it to servicing. Now, on highlighting these, the dealer says he can rectify if i take it to their workshop in Chennai. However, i want to ask Hyundai, they have a global presence, and to rectify my problem why do they want us to go to a particular garage only!!.. It is absurd, as i do not stay in that city also. Verna is supposedly one of Hyundai's premium car, and mine is hardly 4-5 months old. The way it is looking, does not suggest so. It is unimaginable, that a Hyndai service centre has such poor competency. I would request Hyundai to take some action to address my issues. Definitely, it is not a feasible solution to travel 1200 KM up-n-down to get a car rectified. I have been using different Hyundai cars for the last 6 years..and this is a pathetic experience. I hope Hyundai will solve my issue. Thanks Suparno