Hyundai Motor India — Product quality - refund

Address:

Chennai, Tamil Nadu

Here is a copy of the mail written to the Hyundai Motors, Mumbai Office which remains unanswered, also please note I was compelled to pay a hefty amount of Rs 27, 602/- on 23/12/2015 for which I seek a refund.


Dear Prashant,

This is Neil Rodrigues who spoke to you earlier this afternoon regarding my car a Verna Fluidic (Reg No MH 02 CV 1286), purchased 16/11/2012, VIN MALCU41DLCM092494.

As mentioned to you, I have been having problems with the air-conditioning right from the beginning, in October 2014 the air-conditioning packed up completely while driving through hazardous weather conditions and made the driving extremely dangerous for us. When I reached our destination (Goa), I had the car seen to at your authorized service dealer Counto Automobiles Pvt. Ltd. Porvorim, they fixed it for me, and I was able to drive back safely.

On December 1, 2015 I had the car serviced (paid) at the Shreenath Motors workshop in Jogeshwari, I had specifically mentioned about the poor performance of the air-conditioning to the service advisor, and to check the same in particular. On December 16, 2015 while driving the air con seemed to have completely packed up suddenly, I took my vehicle to your workshop this morning only to get the shock of my life!! the air-conditioning system needs to be changed, and that too at a considerable cost.

I am unable to understand as to why in this short span of just over 3 years (17000 kms on the clock) the air-conditioning has failed and needs replacement at this exorbitant cost, I have over the past 30years been loyal to a particular brand of car manufacturer and have never ever experienced such a problem, this shift of loyalty seems to have cost me dearly, and shaken my faith in the Hyundai Motors brand.

My question is, is this the quality of cars that are rolled out by Hyundai? if in a 3 year span (it has clocked only 17000 kms) the air-conditioning has to be replaced, what quality are we talking about!! Unfortunately, it is just days after my Extended Warranty has expired 7/11/2015 and I am compelled to pay this exorbitant cost which I feel is not justifiable in this short span of time.

I seek an explanation to this, and ask for a 'Free Replacement' of this faulty/ poorly manufactured air-conditioning system installed in my car, please do so at the earliest.

Thanks and regards,