Hyundai Motor India — pulley belt broke down

I am writing this complaint to highlight the incident happened with me last week which had left me with utter dissatisfaction and dismay as a hyundai customer.

I had purchased hyundai creta in 2018. Last week while driving i had a bad incident. My car pulley with belt broke down, it was too scary sound which i heard that time. Later my car was towed to service station of hyundai.

After inspection i was informed that alternator is also loose so whole lot of pulley, belt and alternator will be change and this will take time as it happen very rare so car parts will come on order.

I want to ask hyundai, how this has happen with a renowned company? I was with my 5 years daughter that time, anything might had happened that time. Is this much hyundai cares for customer life? Why we as a customer has to suffer?

Mr. Ashish patra (Area manager) told me on monday when i called them that he will revert me on my complain. But till yet i haven’t received any reply. Mr. Abhishek (Service manager) is also silent no update of my car.

How you guys are so irresponsible towards ur work n responsibilities. You people don’t care of, how your irresponsible behaviour affects a customer daily routine. What we are getting after purchasing such costly cars? Better we should go for maruti or any indian brands.

It’s been 6 days but i haven’t recieved any communication from hyundai end itself. I m calling customer care and taking update myself.

I am suffering mentally and it’s effecting my daily commuting routine. I had a urgent family function to attend but due to this mishappening i booked flight tickets. Daily i m booking cab’s for commuting from one place to another.

Such happening in hyundai creta is not acceptable at all. I need a proper explanation with solution from your higher management. I know u guys will give a copy paste reply that someone from ur end will contact me, than again i have to tell them from beginning to end..

Please i need my reply from ur management. Although i will surely take this complain to consumer forum n social media.