Hyundai Motor India — Purchase of hyundai creta - p.L motors ltd., jaipur ( car no. Rj 14 ac 4272)

Address:

Jaipur, Rajasthan, 302021

Dear Sir/Ma'am It has always been great pleasure buying a new car from esteemed brands like Honda, Hyundai etc. The excitement is always supported and shared by the brands. We appreciate the same and hope Hyundai continues to do great in the Indian Market. Being admirers of Hyundai and having already maintained Verna Fluidic, we ordered your new Hyundai Creta SX+ (Auto). However, UNFORTUNATELY this time there has been an experience which we want to share with your company. On 26th Sept. 15', we booked a CRETA SX+ (Automatic) from P.L Motors (JAIPUR) @ Rs 15, 53, 523/- A.I., after having words with Mr. Kavi Sharma (owner) for a promising delivery during Navratra. Being excited for the new car, we were in regular contact with the sales person Mr. Pawan Chandera and Mr. Avinash. On 1st day of Navratra i.e 13th Oct 15' (our verbally committed delivery period), we were made aware that the order for the car was not even placed yet. Disappointed by the same, we got a new delivery date of 3rd Nov 15'. Having no choice, we agreed and requested to expedite. Now on 3rd Nov 15', we were called by the representatives from P.L Motors for the delivery of the car. At 3PM when we were about to leave to take the delivery, we received, via mail, the PROFORMA INVOICE. The invoice, shockingly, had an A.I. price of Rs 15, 76, 625/- (minus the not-required accessories) i.e. a plus price difference of Rs 23, 102/-. I called Mr. Avinash to resolve this issue and he reverted apologizing on the price with a reason that the order was placed late by P.L Motors and hence on the revised price. After a lot of discussions we got yet another interesting reply, Quote sir apan log showroom pai karlenge jo kuch bhi hoga, aap aajao Unquote Disappointed again, we visited the showroom where we had to entertain a very rude behavior from the delivery staff of P.L Motors, Mansarovar Branch. One of the many feedback received from them was, Quote apko lena hai thoh lijiye, yahi price rahegi waise bhi yeh gaadi waiting pe hai Unquote Getting very furious, we called up the owner Mr. Kavi and explained him the whole mayhem we were into. Doing zilch help, he just apologized before blankly hanging up the phone. Eventually, we had to pay extra Rs 23, 102/- for a car ordered at a lower price, as it was a gift for our father. ISSUES 1) THE ORDER WAS PLACED (by P.L HYUNDAI) VERY LATE. - Not Customer's fault since if the order had been placed earlier there would have been no issues. 2) WERE TOLD ABOUT THE PRICE INCREASE 1 HOUR PRIOR TO DELIVERY. - No Customer satisfaction. 3) ARROGANCE IN BEHAVIOR - No help from the Seller i.e. Hyundai In the modus operandi of any company or brand, the price in the booking form is the FINAL PRICE. We are highly disappointed and insist you to look in to this matter seriously and take a corrective action for it. Also, I request you to guide your dealers in this regard so that in future no more customers get deviated from Hyundai. Every single customer does matter. With an experience like this we are very sure, will not prioritize Hyundai as our choice in future. Thanking you Aditya Jagnani +91 [protected] -- TECHNOCHEM INDUSTRIES REG. OFFICE - DHAMANI MARKET, SMS HIGHWAY JAIPUR - 302003 ( INDIA) PH +[protected], 2320975 ADM. OFFICE - H-170, RIICO MANSAROVAR INDUSTRIAL AREA JAIPUR-302020 PH +[protected], 2398174 FAX +[protected]