Dear Sir,
I relate this email to a serious complaint about my car (details as given below):
Model: Creta 1.4 CRDI E+
Registration no: DL2C AY 3637
MFG DT: 01/2018
I bought this car on 24th Jan 2018 from Capital Hyundai, Noida. All the periodic services of my car up to the recent service of 60, 000 KM on 31st December 2021 are done at Capital Hyundai Workshop Sector-2, Noida (except one service of 50, 000 as I was forced to do in my hometown because of lockdown but I did that service as per the instructions listed at Hyundai website). So, Capital Hyundai has all the service records of my car.
My car was booked on 21st Jan 2018 and they were supposed to give the car on 8th February 2018 due to 2-3 weeks waiting. Sales team called on 24th Jan morning (just after 2 days of booking) and informed me of the availability of my car. I thought the sales team was giving me a priority but realized later that they have given me a faulty car (looks like somebody else refused to take this car).
After the first service of 1000 KM, I realized the car was making some sort of noise when I was applying for breaks on a rough road. Noises were coming out from steering and brakes. Also, the car is moving after releasing the clutch, but just 1.5 inches from the bottom. So, the new car had problems with steering, clutch and brakes. That has been told to the service team at the time of the second service of 10000 KM. I have been told that all three parts are working and noise is coming because of new ABS in this car which will go automatically after running a few more thousand KM’s.
Because of the continuous noise and jerking, I told the service team at the time of 30, 000 and 40, 000 KM services but got the same answer again and again. My car was under Hyundai Warranty and I was expecting to replace all the parts not working properly.
Once I went there again for 60000 KM, my car was out of warranty and they told me below problems without asking me and gave me a huge estimate to replace all parts:
-Clutch is hard, almost gone and many parts of the clutch need to be replaced.
-Steering rack needs to be replaced.
-Front Brake pads and other parts need to be replaced
All four tyres of my car had bubbles just after 52000 KM running / 30 months from the car purchase date while tread wear was just 60-65%. I was expecting to run all 04 tyres up to 7000 KM (as per the condition at that time) but it was not safe to drive because of bubbles. I went to the Goodyear dealer and found out that there is no warranty for Hyundai company fitted tyres. I had to change all 4 tyres after 52000 KM running. My newly purchased tyres (from the same company / Goodyear) are with full warranty and I failed to understand why Hyundai doesn’t give warranty cards for tyres with a new car.
I also have Toyota Etios (Diesel) and Honda Jazz (Petrol). I just changed Tyres after 75000 KM running and battery after 82000 KM running. I changed none of the other parts of those cars after running 96500 and 98000 KM (except on time periodic services).
When I purchased the Hyundai Creta, I thought I was dealing with the best car company in India but experience proved me wrong.
I have been facing problems in Clutch, Steering and Breaks since day 01 and your service center refused to replace it politely when my car was under warranty. Once the warranty is over, they are asking me to pay for everything. I have a record of all telephonic conversations with the service team and they must have all records too. It’s a simple case of cheating.
Can I expect from the senior management of the company to look into the matter seriously and instruct the service center to replace all desired parts under the warranty only (with no extra burden on me, I have already paid a handsome amount to the company and continuously paying a full amount for periodic services)?
It will highly appreciate an early action.
Looking forward to hearing from you.
Iqbal Ahmad
M: +91 [protected], +91 [protected]
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