Hyundai Motor India — re: dealer not refunding the amount paid for creta sx 1.6 diesel

Address:

Dehradun, Uttarakhand, 248001

Dear sir,

I have booked stardust creta 1.6 sx diesel on 24th june from eutopia auto, dehradun with a booking amount of rs. 25000. The dealer promised me that the car would be delivered by 10th july. Subsequently, i applied for car loan on 3rd july. When i asked the dealer on 10th july about the car, the dealer informed me that my order was cancelled by the company and it would take a month to deliver the car.
I agreed and waited for a month. On 13th aug when i asked them about the car they told me that the color of my choice is very rare in production and if i will submit them the dd for the amount of the car, my order will be confirmed and they will pay me the interest until the car gets delivered.
I handed them the DD of rs. 14, 90, 000 which got cleared in their account on 14th aug. 1 more month gone, in sep they asked for some more time, same order not getting confirmed excuse.
In sep the dealer gave me in written that the car would be delivered to me in navratris. But they didn't deliver the car at that time as well.

I raised complaint with hyundai india but nothing was done from their end as well.
Finally after such a long series of false commitments, i requested them to cancel my booking and refund me the whole amount along with interest as on 28th oct.

They gave a cheque of rs. 15, 30, 000 dated 2.11. 2018. The cheque got bounced on 3.11.2018. On contacting the dealer, they informed that we will have to come to their office and they will transfer the funds on 5.11.2018.
On 5.11.2018 they again made excuse that they are not having any funds and that we will have to wait for another 7 days till 12.11.2018.

I now feel cheated. Firstly, i didn't get the car after such a long trail of commitments and now when i am asking for my money they are not refunding it.

Moreover, i contacted hyundai regional office lucknow but they didn't show any interest and told me that i should call them on 12.11.2018.
I thought hyundai was a very good brand but all these incidents has made me believe that such a poor brand HYUNDAI is.

Please help me in this matter.

Yours faithfully,

Mohit negi
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