Hyundai Motor India — Refund on purchase of new SUV

Purchased Creta SX model from your authorized dealer at Jammu M/s Pace Hyundai Moters, 13B/C Gandhi Nagar Jammu on 21st Nov 2020 in the name of Shubam Raina R/o Trikuta Nagar Jammu and Paid full amount of Rs15, 44, 832/-

Mr Ravi Gandotra was the sales representatives of firm who informed me later on that there is refund of Rs 3500/
When I approached him to collect the cheque he informed me that it needs to be renewed by the accounts branch which he will and inform me. I approached accounts branch of firm also but in vain.
I approached him no of times to get my refund but he always delayed it on one pretext or other.
I am left with no option but to approach you to get my refund.

Thanking you

Shubam Raina
R/o Trikuta Nagar Jammu