| Address: | Cuddalore-Vridhachalam-Salem Rd, Pachchyankuppam, Tamil Nadu 607003, 607003 |
Dear sir,
I would like to bring your attention to an unsatisfactory experience i had at your dealership (Vb srs hyundai) which is located at cuddalore, tamilnadu.
I have purchased hyundai i20 asta optional model (White colour) car on 08/02/2019. With registration no:tn:31 ca:5858.
Vin no:malbm51rlkm653703, engine:no:d4fcjm724752.
When we go to the show room for the first time, the sales person told that this car will give 24kmpl mileage, but actually it is giving only 17kmpl.
It is a shame where the salesman (Mr. Subash) of hyundai brand are cheating consumers openly in the market. If he mentioned about correct mileage means we would definitely go to the next model for better mileage. But he cheated us.
And the next disappointment is seat cover, while buying this car they mentioned that it is a top model car so it will come up with good quality seat cover or else you can fix your seat cover as per your wish like that they told. When i asked about seat cover for the next week, they told that we will check with our showroom whether seat cover is available or not and let me update you. To check the availability of seat cover hardly had they taken two months? Now they were telling that seat cover is not applicable for this model hyundai i20.
Is the right way to sell your product by giving fake commitments?
I trusted hyundai as a brand due to which i had invested my hard earned money in its product. But now it has been taken for a toll.
Request you to find me a solution immediately.
Regards,
Bharathi. S
[protected]
[protected] Was this information helpful? | 
Hello mam, everything explained means?
1. When did they explain? Can you please tell me the date?
2. They are not even attending my calls, not giving any Proper response.
3. At the beginning itself if you explained means, then why should I go for Customer care and writing mail like this?
4. Even if you explained also, you should inform the customer in advance before taking the car not two to three months later.
22.05.2019 I started this conversation, but still now there is no response from your side. I have made hundreds of phone calls to the customer care if you want you can with your register also. And then only I have raised complaint. My complaint id is: 1-[protected]. Even last month also I raised same thing only happened. You’re asking excuses, and then I cancelled my complaint. Now again I am suffering. I need a solution, not excuses.
Regards,
Bharathi.S