Dear Sir,
I Amar Kumar, resident of 110 type 4 Vidyut Nagar Hisar, have purchased a new Hyundai i20 elight (registered No.- HR20AH3626) from Orion Hyundai, Hisar dated Oct. 10, 2016.
I want to bring this into your notice that since I have bought this car, the AC is not working properly form very beginning and I have complained many time from very beginning that the AC of the car is not working properly but the agency ( Orion Hyundai) resolved the problem temporarily every time. The car was under warranty for two years and I take extended warranty for further three years i.e. total five years. I visit the agency for AC complaint of the car specially during the month of 06/2021, but agency workers change only filter of AC but not resolve the problem permanently. During the last five years, the agency not done any service of AC even a single time. Sir, my car is run only 35000 kilometer till date. Now, when I again visit the agency regarding AC complaint, the agency workers replies that the AC compressor is required to change (i.e. after elapse the warranty period) and you have to paid Rs. 18000/- approximately for the same because the car is out of warranty. Sir, when I had registered complaint regarding non proper working of AC many time from the very beginning but not resolved the problem during the warranty period permanently.
I feel like that I have been cheated on and the company has sold me car having faulty ac compressor. I am feeling mentally harassed after buying this car from Orion Hyundai Hisar Haryana due to non cooperation of the agency. So I request you to take some appropriate action or else I would be forced to take some legal action against the company.
Thanking You
Amar Kumar,
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