[Resolved]  Hyundai Motor India — Regarding bad service and non cooperation

Address:

Valsad, Gujarat

I had complaint regarding the type of service the Divine service centre, vapi has provided me. My car GJ15CB2669 i20 had got the starting problem on the early morning of 28/07/2014. I was provided RSA service. The RSA service was excellent. They took my car from my home at the exact time they have given to me. Service centre told that there is some problem in my starter. Now they took 6 days to service the starter and solve the problem. At the time of delivery I saw my front L/H side tyre was replaced with spare wheel saying that the tyre was punctured so we replaced it. When I saw my replaced tyre in dicky I was shocked to see the condition of my alloy wheel. It was damaged from 2 side. Asking them the reason of damage they replied that it was all done before the car came here. I provided them the I.R sheet which the RSA team has given to me. They have checked all the scratches and mark all over my car. It was clearly seen that the alloy wheel was not at all damaged at the check time and the damage mark were fresh. But the service centre deny their mistake saying that RSA team dont check alloy wheel. Also the condition of the luggage compartment was so messed up causing damage to the upper cover of the spare wheel. It was like as if I have taken my car to some local garage. When talk with the service manager Mr. Nimesh Desai, he also refused to do anything. He was not even bothered to answer my question. Infact started questioning me only. Not only just neglected me but behave with me as if i am his employee. Further I have complaint them of the Frt R/h side tyre that the tyre has lost his grip very earlier and it was started looking plain. The matter is my car has met with an accident in february. At that time they have replaced my frt R/H tyre in accident. The bill show that they have not done alignment after replacing my tyre. The car has run merely 8000 km after the replacement of tyre. I left my car for their warranty purpose but today they told me to took my car as they cannot do anything on that. Today I took my car from the service centre in the same condition as it was on 28/07/2014 without any wash. I have decided now that will never visit to Divine Service centre for servicing my car. I hope you will take some action regarding my complaint and help me out.