Sir,
I am Jayin.V.Kalarickal.I have a Grand i10 NIOS car.Registered owner:(Annamma Varghese, Mother/KL-33M-2504).
I am here by highlighting the service issues I am facing from the authorised dealer at Kottayam M/S.Popular Hyundai, Kodukatha, Kottayam, Kerala.Past 10 days before I had given my car for scratch removal and some painting work on the left side door(two doors).I experienced worst response from the executives at the time of delivery.They delivered the vehicle on a day at 7 pm and one I checked the damaged areas where I found that the painting was not up to the mark which I am expecting from a dealer of Hyundai with higher quality.Once i complained about that within next hour they have taken the vehicle promising that they will clear the issue within very next day.But it was not happened.Again after the next delivery i found that there is some scratches on the door.After again complaining they asked me to bring the vehicle at the service centre and I done that on last saturday.Then they said that it will take time to resolve the issue and our driver will take the vehicle on Monday.But after that I have received any call from the centre and they forced me to call the service manager Mr.Thomas very frequently.But nothing is happening so far.I feel like a teasing towards me and I am not a begger or something.It may be my emotional feeling.Whatever it maybe I never expect these kind of activities from an authorised dealer of Hyundai.
I hope that you will consider my query and will take necessary steps to solve the issues.
Yours faithfully,
Jayin V Kalarickal
Kalarickal house,
Valarthanam,
Kottayam-686 011
Mob.no.[protected]
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