Hyundai Motor India — rejection of warranty claims

Address:	Thiruvananthapuram, Kerala, 695001
Website:	Hyundai.co.in

I own a hyundai creta petrol car which i purchased in november 2015 from popular hyundai motors thiruvananthapuram. The car has just completed 15000 kms. It was going well till couple of months back.

Suddenly, the driver side power window stopped functioning and i consulted their service centre at pattom trivandrum, kerala. Few days later one of the abs sensors became faulty and again i approached the service centre. All these happened around two monthsback. But still these parts are not replaced though my vehicle is in the warranty period. I also have not put much pressure on them since i could use the vehicle even without these things.

However after a few days, i have noticed a lump on my front tyre and i immediately brought it to the notice of the executives at the popular service centre at pattom. But their response was surprising as they told they do not have any role in repairing/replacing tyres as it is a third party product. I have to argue with them for hours to accept the fact that the warranty covers all parts including tyres and finally the executive said that the person dealing with warranty is on leave and hence the case could not be attended. I contacted them again the very next day and they told me to send pictures of the tyre to forward it to the tyre company for their executives visit. Again they repeated the same thing and informed me that they are not responsible for the quality of third party products. The incident occurred in the first week of october and i have been running from pillar to post to get a response. The only answer that they give is that an executive from tyre company will turn up on one day, and you have to bring the vehicle and convince the company executive. I was shocked to hear their response. It was like i have committed a crime. For the last one month my car is kept in the garage waiting for the mercy of the so called 'executive'.