Hyundai Motor India — Repeated problem of Service in Rahul Hyundai (Karnal) UP 14 BU 6440

Address:

Karnal, Haryana

To, Mr. B.S. Seo Managing Director & CEO Hyundai Motor India Limited SUB :- Repeated problem of Service in Rahul Hyundai (Karnal) very bed service, my personal experience with hyundai- Compliant still pending . This is with reference to my car Registration No. UP14 BU 6440. I purchased this vehicle from M/s capital hyundai sector 62 noida on 12 September 2011. It was surprising my vehicle started problem within 24 months. In this connection Rahul Hyundai has replaced several engine parts i.e. Link road & Brack pad & All Disk brack with all bearings, they diagnosed the fault and told us that radiator is damaged due to some valve was repaired. It was shocking to hear when the authorized Service Centre like Rahul Hyundai told me that Your clutch is working but before this service my clutch is ok and they said next service your clutch is not How it can be possible, kindly check my service history * Complete clutch assay was also replaced in 63000km . I had paid aprox Rs. 140000/- against this repair job despite that vehicle was under warranty with in the time period of last 10 months . I also made complaint at company customer care but to no avail they are also not replied me any thing, Ever since I got the Clutch repaired I am regularly facing problem in my car. If my Car is not in use for more than 1 or 2 days, My Car does not use at all. So I registered a Complaint 3 times in Rahul Hyundai. 2 times they have rectified the problem at my end by setting the Idle Actuator & one time I Directly rush to the Service Centre on 24/10/14, they checked the Vehicle thoroughly & replied that there is no issue in the Car, it is absolutely Perfect & ensured me that the same problem will not Repeat again. But after reaching home the same problem again popped up. On 29nd Oct I reached Chandigarh in the same Car. After reaching Chandigarh on next Day there was again starting the noise and clutch problem . So I registered my complaint on 29/10/14 and rahul Hyundai VP called me and said to me left your Car in Hyundai you will get your car with in one day and now you no need to pay anything and after one day The VP of Rahul Hyunadi told me you have to 17000 rs I told him you committed me you won’t pay nothing they told me if you mailed our customer care that’s why you have to pay other if you’ll dealy then you have to 30000rs this is the way the VP of Rahul Hyundai was talking to me. They also committed that the Quality of the previous work was not so good If the problem than they told me the whole Clutch covered under warranty. It will be 100 % free work. But they say now if you want take your car back you have to pay amount and we are not responsible in future the problem will come again I am harassed by all the Authorised Service Centre of Hyundai as I am everywhere gets robbed with Huge Amount of money & misguidance of service personals If the cluch is overhauled at 67000 kms then how it can have a repeat problem within 98000 km running (32000km). Whereas Rahul Hyundai service personal declared that my car is absolutely ok. I hope people are not competent enough to diagnose the complaint and unnecessarily fiddling with the car. They are just trying hit and trial methods which are not acceptable from such reputed organisation. I think, Hyundai India ltd is very well known in market for their best customer services & due to this reason I purchased this car. But I am very much disappointed and upset by the performance of my vehicle and the Quality of Hyundai Service Works/service personals guidance, you are requested to please look into the matter & take necessary action so that I am relieved from the pain which I am facing due to my car. I think it is a definitely some manufacturing defect which should be detected and rectified under Warranty. In case my vehicle is not repaired within seven days from the date of receipt of this letter I shall be left with no option except to file appropriate legal proceeding in Court of Law. I have retained a copy of this letter for record and taking further action. Regards Name :- Sajan Rajnikat Patel Address :- H. NO OB 68GF CHD City karnal Cell No :- [protected]