Hyundai Motor India — round hole in the aluminium casting part of engine of i 10 car

Address:

411028

From : shekhar gorde
Shivshanti clony, survey no 75
Sayyad nagar, lane no 1,
Near railway crossing, hadapsar
Pune – 411 028
Ph no –
Date : 28th august 2018

Hyundai motors india limited
A 405 world trade centre
Kharadi it park
Kharadi, pune

Attn : mr prasad

Sub : problem of hole in aluminum casting part in i 10 car no mh 12 gr 4023

Dear sir

This has reference to the telecom with you for last 2 days & really thankful for giving time for me from your busy schedule.

This i 10 car was purchased in the name of my wife mrs aparna shekhar gorde, but i am using this car exclusively for over 7 years. As informed to you i am giving in short the problem faced in my car.

While driving on sunday night (19th aug), near my house, the indicator of engine temperature coolant was flashing, which happened for the first time in 7 years. The next day i have not used the car & filled the same with coolant. Around 1.5 liters of coolant with water was used & the coolant tank got full. I used the car on wednesday morning, after driving around 20- 25 minutes again the light was started flashing. I returned back after driving for around 15 km. I took appointment with the sanjay hyundai hadapsar workshop & they confirmed that the vehicle will be picked up next day morning i. E.
22nd august.

1) the vehicle was picked by the driver sent by sanjay hyundai & driven to work shop on 22.08.2018
2) i received the call in the afternoon from the mechanics informing that there is a hole in the part of engine & the water is completely draining out & informed me to visit the work shop.
3) i visited the workshop & problem was shown to me. I informed to give me the free replacement as this was a aluminum casting part which should not have damaged.
4) it was agreed by the supervisors present there that this type of the problem has experienced by them for the first time. I have also pointed out to them that a perfect round hole has been formed in the aluminum casting part. Also there was no external damage on the car.
5) this will occur when there is a problem of blow hole in the casting itself. But the supervisors & work shop manager were not agreed & insisted that the it is beyond warranty period & it can not be replaced
6) i have informed them that if this kind of problem has seen by you for the first time, then it is the aluminum casting defect which has aggravated over a period of time
7) it was contested to me that the servicing was not done regularly at sanjay hyundai, which is accepted. But i was doing the serving regularly at other service station. The car is in a good condition. But doing servicing out side will not cause hole in the casting. Servicing at hyundai work shop pinch a lot for a retired person.
8) i have discussed this problem with other service stations, technicians & every one agreed that it is happened due to the some fault in the aluminum casting.
9) i have approached you to help me to solve this problem so that it can be resolved without facing any financial implications to me. I am a retired senior citizen & your loyal customer which you may take a note.
10) i am attaching the photos & video of the affected part.

Once again thanks for giving your precious time.

With warm regards


Shekhar gorde

Cc : sanjay engg automobile p ltd, hadapsar work shop;

Attn mr virendra chaudhary – please co ordinate with mr prasad & resolve the issue. The car is with you for a week. I am finding very difficult to travel in this rainy season & bad road condition on scooter...

My e mail is rm. [protected]@gmail.com