Hyundai Motor India — Samta Hyundai - Refuse to give what has been offered

Address:

Ambala City

I am a happy owner of Hyundai cars and am the oldest customer from Anaj Mandi, Ambala city. I had my Insurance renewed from Samta Motors, Ambala City, Haryana. We agreed to have the Car alignment and balancing done as complimentary whenever required, today I called the person and he refused to have such a discussion and needs this in writing to get it done.
I was having full faith in the employees as per my all previous conversation but now, I think the ball is in other hands now and I should look for some different options for all services from Hyundai.

Today, it's just a small matter but later down the line it can be huge so won't take more risk here.

Sad but true, I have to look for Smrithi Hyundai for all my needs going forward.

Thanks,