Hyundai Motor India — santa fe at car - unresolved problems even after 4 months

Address:

Mumbai City, Maharashtra, 400053

TO HYUNDAI MOTOR CORPORATION:

Santa Fe is one of the best SUVs and my experince has been good barring a few expensive repairs due to failure of parts.
For the past 4 months I have been struggling with the authorised dealer and HYUNDAI zonal office.

I need your assistance to sort out this problem as no Hyundai dealer is able to sort out the problem even though they have tried their level best.

I wonder if this is because they are not TRAINED properly.

I had purchased this car with a lot of faith in HYUNDAI. Such cars - SUV - are supposed to be rugged.My car has been off the road for nearly 3 months now.

Even the zonal office service head is not able to resolve the problem

Definitely I expect a much better service and support from HYUNDAI and specially for such Premium level cars.

Please let me know what course of action will HYUNDAI MOTORS take to resolve this issue

Car type:
• Santa Fe AT, purchased in December 2012
• VIN - MALSH81XSCM011907
• Used for 6years and 4 months, ONLY on regular highways.
• Odometer reading-approx 123000 Km
• Always serviced and maintained by authorised HYUNDAI dealers at specified intervals as per the maintenance manual.

PROBLEM:
• Before 4 months while the car was in use, the engine cut OFF and the engine warning sign came ON. This happened twice in quick succession.
• After this incident the engine cranking time is about 6 seconds before it starts and the warning light remains ON.

COMPLAIN:
• The car was sent to the authorised dealer in Mumbai, India for attending to the problem.
• Initially it was informed the crank position sensor has failed, it was replaced but the problem persisted.
• Then the service agency tried many different things and the car was with them for nearly TWO MONTHS- December 2018 to January 2019.
• Many other parts were replaced on a TRIAL AND ERROR BASIS.
• The authorised service informed us that they are in contact with HYUNDAI technical staff for a solution BUT they are also not able to give a solution.
• Today I have been informed by authorised dealer that they doubt that the engine will need to be repaired BUT they are NOT SURE if this is the problem.
• They are not able to give any guidance or assurance that the car is safe to use and there will be no further damage to the car.

Nikhil Parikh