Hyundai Motor India — Santro Crankshaft Issues and Making More Money by Dealers

Address:	Chennai, Tamil Nadu
Website:	Consumer Complaints

The MD, Hyundai Motors India Ltd I’m a big lover of Hyundai Cars and recommended friends circle to go for a Hyundai Cars, I’m the owner of Santro GL bearing KL07 BN 8232 purchased on June 2010. Once experienced after owned a Santro Car, taking back my first sentence and removed from my mind, due to from the day one started arising issues, whatever the commitment given by dealer not honored and gone upto maximum escalations and not even bothered by Hyundai. Finally got the same after repeated follow ups. Corporate Discount not settled, for that also gone to the maximum extend with Hyundai and got the same after 1 ½ years. Doing all periodic services as per schedule or will be vary in dates are done properly and maintaining the car with good condition in all aspects, Hyundai can check in their system records and now present 37000 KM completed. Now is the issue is with timing pulley noise raised and given to dealer and confirmed that the crankshaft change and engine work estimated around Rs 40000/- Due to my officials duties instructed to go for repair and delivered without any cost consideration and paid fully. Basically I’m a mechanical engineer, so told them to hand over the entire defective spares. Handing over the same in front of me they were 3 crankshafts, confused that which one is mine finally they given mine and gone through the shaft. The connecting area to the pulley the both side of the shaft is flat and other area round and there is no sticky hold in this design, this itself misleads its manufacturing defect and other 2 shafts are also having the same problem, so concluded that this is a purely a manufacturing defect. Now they are changed with new crankshaft with pulley having a small key lock (which will be available in old ambassador engines in my previous practical study sessions). For this they have to change the new case assembly front according to this all other spares lead the cost. As an employee spending these much cost cannot affordable and recovering the same value will take more time in my way. You can check my service records fan belt side noise will be first one and then AC. The engine jerks while switching on AC, To understand others users these are two major problems which occurs, keep ready for spending the money. After the experience understands from others/articles/Internet/consumer cases, these are major issues roaming around the USERS. Now it’s my TURN to Hyundai either you have to replace the engine and cost of the expenses with mental agony. Already moved my papers to my company advocate proceeding with CDRF. Will be flashing this to public sites and social media for customer awareness. My past experiences with Hyundai having lot of sample mails, Hyundai least bothered about their Customers who ever arising the issues, if you are interested in Customers let me hear from you. Mohan Joseph M HHP +[protected].