Hi Team Hyundai,
This is to kindly bring to your notice, that I have booked a Hyundai venue (S+ model) on 14th March 2022 with your dealer DPM Hyundai, near synergy hospital, chakrata road, Dehradun, Uttarakhand - 248001.
As per the verbal promise by the sales agent - ‘Anshul Sharma’, the delivery was expected during the 1st week of April but on the paper deal, he mentioned 15th April. Once the booking amount was paid, the dealer over-wrote the delivery dates to 6-8 weeks on the receipt. I gently waited for the dates, regularly pinging the dealer but the queries were not responded or the answer was the same - “We have put the order with Hyundai, you have to wait”.
Considering, we have passed the papers promised timelines as well, I raised the issues with the dealer and here is the reply I got from them - “We have talked to our RM and Hyundai has discontinued the production of venue because they are launching it’s new model, therefore we can’t deliver your venue right now and you have to wait and we are extending your waiting period to July”.
I think Hyundai can understand what a feeling is for buying a new car, and they have no right to play with the emotions of their customers. This is a really shameful act by the dealer and also by the team Hyundai. As per my understanding (even if we talk about general ethics), once Hyundai has accepted the car booking they can not return back after 2 months to the customer saying we have stopped the production.
We have trusted the brand Hyundai for the past 15 years. We have always stuck to buying Hyundai cars but this unprofessional behaviour has made us doubt our trust in Hyundai.
I request Hyundai to take appropriate steps and actions as soon as possible or at least let me know the next steps. Would be happy to get in touch with the Hyundai Dehradun team and present the receipt and discuss the next steps.
Regards.
[protected] Was this information helpful? | 
Post your Comment