Hyundai Motor India — service complaint

shajinihan

Address:

Malappuram, Kerala, 676101

Dear sir, I would like to inform u that service quality aginst ur tirur branch show room, I have a bad experience with there service in many time, I also purchasing insurance from the showroom, even there claim service also very bad,
Complaint 1- Last yer I repair accident repairing theire service section not done properly, so many problems remaining after the repairing,

Complaint 2- Last week i went the showroom with some un usal sound from front left wheel side, and the simply told me to replace the acxel, with the cost of Rs.12000, I replace this parts and i spent the amount also, but the problem still remaining, because there technical division is not proffesional, so please some necessary action and please solve my problem,

Thanking you, Safarulla Anwar,
Car no: KL-55 N 6669,
Hyundai i 20, Model, 2013
Complaint aginst; popular Hyundai tirur Branch, Malappuram, Keral.

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Comments

Cknandankar

from Lunavada, Gujarat

I had purchased a car I20 Active having RTO registration MH49U5748 dtd.17.08.2015 from Ketan Hyundai, Nagpur, Maharashtra state. The car details are, manufacturing year 2015, engine No. 762752, Chasis No.143292. While driving the car I have observed that AC cooling is not working properly after driving 110 kms and it was happened 3 times in a week during current month (August – 2017). Base on this I had reported the same to your authorized service centre on 11.08.2018 at Gondia but one service engineer had advised me to show the same at Nagpur service centre prior to 20.08.2017, which is warranty period upto 20.08.2017.

I had reported the same i.e. AC cooling is not working properly since first week of August 2017 to your authorized service centre at Eros Hyundai, Ghat Road, Nagpur on 14.08.2017 & finally dropped the car on 16.08.2017 at 10.00 hrs for rectification of the same (i.e. AC cooling work) vide Job certificate no. 44837, dtd. 16.08.2017 from Eros Hyundai, Ghat Road, Nagpur. On at around 16.00 I have received a call from service engineer (Mr. Pawan) that Car AC rod found minor/slight damaged inside chasis chamber it may cause be leakage in AC. But I had neither done any work inside car chasis chamber nor shown outside any agencies without authorized service centre.

In view of the above it is requested to kindly arrange to resolve the aforesaid issue at your own cost not for customer financial burden because manufacturing fault it was told us while dropped the car for needful action.

C. K. Nandankar
House No. 706,
Juni Mangalwari, Gangabai Ghat Road,
Behind Govindrao Rokde's House
Nagpur 440008.

Mob. No. [protected].