Hyundai Motor India — service not done as per oem standards and dissatisfied customer

Address:	600026
Website:	www.hyundai.com/in/en/ContactUs/index.html

Dear sir,

Good day…

I am krishnamoorthy from chennai, india. I own a i20 sports (O) 2010 model and my vehicle no is tn-10-ab-4529.

I like to bring couple of concerns to your knowledge and seeking a good solution from you. I have left my car for general service and body shop work at kun hyundai, adyar (Hyundai authorized dealer) on 27th oct 2017 and they have committed to deliver the vehicle on 1th nov. After a big follow up and phone calls chase they delivered the vehicle on 10th nov. On the same day i noticed that my ac unit controller (Fatc) has been changed from some other vehicle and they have removed my oe fitted horn from my vehicle.

Kun hyundai workshop manager (Mr. Jayacellan) have accepted on 11th nov that,

· their technician has removed ac control unit (Fatc unit) from my vehicle and accepted to replace with a new one. (Photo attached)

· paint was not done as per oe standards and accepted to repaint it at their cost. (Photo attached)

· accepted that their technician has removed oe horn from my vehicle and will fit it back in my vehicle.

· engine rpm gauge (Engine speed sensor) was not working after delivery and accepted to fix this issue.

· issue which i have told during service was not attended and he has accepted it.

On all the acceptance from mr. Jayacellan, he requested me to leave the vehicle for 2 days fixing the issue as committed and i have left the vehicle on the same day (11th nov) for the 2nd time for the same concern. After a big follow up and visit to the showroom they delivered the vehicle on 16th nov with different set of issues.

1. Horn was not function and they are given irrelevant statements, which i have in my vehicle for last 6 years.

2. Painting was the worst. Even a local painter could have done a better job.

3. Engine rpm gauge (Engine speed sensor) was not working again and mr. Jayacellan is requesting some more time to fixing this issue.

After a big terrible experience and dissatisfied customer, i called their agm mr. Padbanaban and complain on the above said concern. He has picked my vehicle again today (20th nov) and he has accepted that painting is not as per oem standard.

I like to ask and understand couple of issue.

1. How dare they can remove my ac unit controller (Fatc) without my permission. Is this not a robbery?

2. Who has authorized them to do such actives.

3. How can i trust that they could have not removed any other components from my vehicle?

4. What action is going to be taken against this dealer?

5. Who is going to rectify my concern on this vehicle.

Regards

Krishnamoorthy

+91 [protected]