Issue has been escalated to region head level, though after escalation also huge delay... Please see more details below
I have escalated the issue on 27th and heard from you on 30th that too after multiple phone calls. That means, total 5 days = ticket sla is 2 days + 3 days from you., i don’t know what’s happening why this much delay in response even after escalated the issue to regional head level and why no one is calling to customer?
Just to get an idea
car handed over to service station @ 27th may early hours (7 am)
first complaint was raised @ jun 6
reminder mail sent @jun 20
escalated to regional office @ 27th july
heard from regional head @ 30th july
eta given by regional head @ aug 12th
Total above is 78 days.
78 days eta expected from hyndai for smaller work (As per nagarjuna, this work eta is 20 days)? Why this much delay is happening? And no one is ready to give the reason for delay … i don’t know why ☹.
Am not ok with above new eta (Aug 12th). Why should i wait for 13 more days? I frustrated with these eta’s, this is 6th or 7th time hyundai has given eta to me over 65 days. Why these many promises and eta’s?
As per above history, i can conclude that “hyundai is never giving values to their customers”
Hyundai is charging money for each and every work with all kind of taxes but never bother to handover the vehicle within time? Moreover, with this tight schedule will you be handling the work accurate so there won’t be any issues after vehicle delivery? Or work will be done just like that to handover asap.
Either am not ok with new eta nor happy with the service. Please escalate this to next level and provide me contact details so that i can reach them. Please do not take days for escalating to next level. Am expecting call by eod from next level.
An unsatisfied customer,
Sridhar gajula
+91 [protected]
Vehicle reg no : ts 28 9080
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