My brother went to the triumph service center faridabad at 17:15 hrs regarding the ignition problem after running couple of KM's to which my brother was told that this is the issue due to the weak battery.
My Brother told to check the same issue by using another battery, they confirmed to check the same and assured that vehicle will be dropped to my home next day i.e. 2nd sept'22 by 11:00 hrs. After checking the ignition problem by using another battery.
But nobody dropped the car at the committed time. i had to call Service advisor Sharafat Ali but he didnot picked up the call, then called to Ruchika at 16:42Hrs then she told me that SA Sharafat Ali is on leave and asked me to call some other Service advisor then i got a call from [protected] for test driving and refueling the CNG . After refueling he called me to make the payment for CNG, after that he didnot update regarding the issue in the car.
I left the car for 2 days in the service center regarding ignition issue for which i was told that the issue will be resolved after replacing the battery. I asked for giving the assurance in writing that the ignition problem will be solved after replacing the battery which is only 2yr 9 month only but they denied to give in writing. And the same issue was highlighted at the time of service done at 50300 KM approx in July month but at that time no issue was found related to battery and now for the same issue they are saying battery replacement will resolve the issue.
They didnot dropped the car on 2nd sept due to which i have to travel again by hiring a pvt cab to my office at gurgaon.
When i reached home around 8PM from office i saw that car was not dropped at home then I had a word with GM Varun Virat regarding delivery of the Car at my home. But he denied to drop the car and said that the car will be dropped tomorrow at 10:00AM.
EPS was also not working properly when raining.
Sharafat Ali confirmed that all these issues are related to battery..
But the same issue is not coming while running the same vehicle on petrol. Marked mail to Hyundai and Triumph but no one is replying
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