Hyundai Motor India — Starting Problem | |||
Date: 29.03.16 To The general manager, Hyundai india ltd., Patparganj industrial area, New delhi From: karan singh kandari C- 35, west vinod nagar Gali no. - 6, delhi -110092 Subject: - delivery of faulty eon magna+ car regn. No.-dl-8c-ak-7061 (Vin no.-mala351alfm371490) Dear sir, This is to inform that, i had purchased your company make eon magna+ car which vin no.-mala351alfm371490 from your authorized dealer m/s samta hyundai, g.T. Karnal road, dated 11.04.2015. Right from the date of purchase of this vehicle a starting trouble occurred time to time and after running of 4326 kms. I have shown the same to your authorized service centre m/s. Sunrise autoworkd pvt. Ltd. On 07.11.2015, they kept the vehicle till 16.11.2015 (10 days) and handover to me with a assurance that the fault is removed. But again the same problem occurred and i took the vehicle to service centre on 23.11.2015. They kept the vehicle with them till 26.11.2015 (04 days) and assured me that the problem is removed. After that the problem occurred and i took the vehicle to service centre on 13.12.2015 and again they kept the vehicle till 19.12.2015 (07 days). The problem not removed and again i took the vehicle on 27.02.2016 in service centre and they returned back the same on 14.03.2016 (17 days). Again on 16.03.2016 the problem occurred and service centre kept vehicle up to 19.03.2016 (04 days) and again the same problem occurred on 25.03.2016 as on date the vehicle is still in service centre. Now it is clear to me that a faulty car which have a manufacturing defect was handed over to me initially and the problem is incurable. You are requested to immediately provide to me the new car in lieu of the same. Further i have to inform you that during breakdown of this vehicle i have incurred expenditure of rs. 1, 40, 000/- on hiring of car for our day to day routine work. You are requested to immediately replace the vehicle and release the expenditure occurred by me on this account. Your immediate action is required on this account. Please note that you are liable to pay rs. 2, 500/- per day (Approx. For 50 -60 days) on account of hiring charges till the new vehicle provided to me which is over and above the expenses already claimed above. Thanking you Karan singh kandari Cc : m.D. & ceo (Mr. Y.K. Koo) – for information & necessary action pls. M/s samta hyundai M/s. Sunrise autoworkd pvt. Ltd. Was this information helpful? | |||
 4 Comments | |||
Comments
it’s my blunder mistake I have chosen Hyundai make
Reply
Dear Sir/ Madam,
This is with reference to your email Dt. 04.04.16 vide which It was informed to me that my vehicle has been repaired, tested thoroughly and ready to delivery.
In this regard it is to inform you that several times this assurance was given to me and at all the time vehicle again occur the same problem.
Please refer my letter Dt. 29.03.16 vide which I have informed that how much time the vehicle sent to you but the problem remains all time. I have a doubt this vehicle will not find any further breakdown in future
.
You are requested to suggest the company for replacement of the same.
Please note that my claim of Rs. 1, 40, 000/-for previous loss & damages is already with you and Rs. 2, 500/- per day is still on till the new vehicle is provided to me.
In additional to above all charges on account of Registration of new vehicle will be to you account only.
Your immediate action in this regards is requested.
Thanking you.
Encl. as above – Letter Dt. 29.03.16.
Thanks
Karan Singh
M/s. Ansal Buildwell Ltd.
118, Upper First Floor, Prakash Deep Building,
7, Tolstoy Marg, New Delhi-110001
Mobile No. : [protected]
This is with reference to your email Dt. 04.04.16 vide which It was informed to me that my vehicle has been repaired, tested thoroughly and ready to delivery.
In this regard it is to inform you that several times this assurance was given to me and at all the time vehicle again occur the same problem.
Please refer my letter Dt. 29.03.16 vide which I have informed that how much time the vehicle sent to you but the problem remains all time. I have a doubt this vehicle will not find any further breakdown in future
.
You are requested to suggest the company for replacement of the same.
Please note that my claim of Rs. 1, 40, 000/-for previous loss & damages is already with you and Rs. 2, 500/- per day is still on till the new vehicle is provided to me.
In additional to above all charges on account of Registration of new vehicle will be to you account only.
Your immediate action in this regards is requested.
Thanking you.
Encl. as above – Letter Dt. 29.03.16.
Thanks
Karan Singh
M/s. Ansal Buildwell Ltd.
118, Upper First Floor, Prakash Deep Building,
7, Tolstoy Marg, New Delhi-110001
Mobile No. : [protected]
Date: 08.04.16
From: Karan Singh Kandari
C- 35, West Vinod Nagar
Gali No. - 6, Delhi -110092
To: Sudhir E John
G.M .Service
Sunrise Hyundai
Patparganj Delhi
Sub: Delivery of Faulty EON Magna+ Car (VIN No. MALA 351ALFM371490) Regd. No. DL8C AK 7061
Dear Sir,
This is with reference to your email dated 06.04.16, vide which it was informed to me that my above mentioned vehicle is road worthy and suggested me to take the delivery, in this regard It is to inform you that on 06.04.16, I came to you after getting telephonic call from you, in which you are requested to come & discuss about my claim already with you as per letter dt. 29.03.16 and not for checking of the vehicle.
Please note that I have taken a decision after frequent breakdown of this vehicle.
On your request I have taken a joint road test which earlier has also done but all time this vehicle breakdown frequently. I have also shown you the condition of my vehicle which is badly scratched/damaged on various places such as Bumper, driver seat gate & back door. But now this is immaterial to me and as per consumer norms you are laible to replace my vehicle with new one and release my claims at the earliest.
Please note that in previous communication I have informed you about the following losses occurred due to faulty car provided to me:
1. New car in lieu of faulty car.
2. Relaese of Rs. 1.40, 000.00 against hiring charges of another car during breakdown period upto 29.03.16.
3. Rs. 2500/- per day for hiring of car for my routine work will be charged from 30.03.04 till the delivery of new car.
4. Registration charges etc. for new car are to be borne by company i.e. Hyundai.
5. Please note that all due amounts shall be charged interest rate @ 18 % per anum till the date of payment.
You are requested to kindly look into the matter sympathically and act accordingly. Your immediate action in this regard is requested.
Thanking you
Karan Singh Kandari
Mob. No. [protected]
Cc : M.D. & CEO (MR. Y.K. KOO) – FOR INFORMATION & NECESSARY ACTION PLS.
M/S SAMTA HYUNDAI
M/S. SUNRISE AUTOWORKD PVT. LTD.
M/S. HYUNDAI MOTOR INDIA LIMITED
M/S. HYUNDAI MOTOR INDIA LIMITED (Central Regional Office)
From: Karan Singh Kandari
C- 35, West Vinod Nagar
Gali No. - 6, Delhi -110092
To: Sudhir E John
G.M .Service
Sunrise Hyundai
Patparganj Delhi
Sub: Delivery of Faulty EON Magna+ Car (VIN No. MALA 351ALFM371490) Regd. No. DL8C AK 7061
Dear Sir,
This is with reference to your email dated 06.04.16, vide which it was informed to me that my above mentioned vehicle is road worthy and suggested me to take the delivery, in this regard It is to inform you that on 06.04.16, I came to you after getting telephonic call from you, in which you are requested to come & discuss about my claim already with you as per letter dt. 29.03.16 and not for checking of the vehicle.
Please note that I have taken a decision after frequent breakdown of this vehicle.
On your request I have taken a joint road test which earlier has also done but all time this vehicle breakdown frequently. I have also shown you the condition of my vehicle which is badly scratched/damaged on various places such as Bumper, driver seat gate & back door. But now this is immaterial to me and as per consumer norms you are laible to replace my vehicle with new one and release my claims at the earliest.
Please note that in previous communication I have informed you about the following losses occurred due to faulty car provided to me:
1. New car in lieu of faulty car.
2. Relaese of Rs. 1.40, 000.00 against hiring charges of another car during breakdown period upto 29.03.16.
3. Rs. 2500/- per day for hiring of car for my routine work will be charged from 30.03.04 till the delivery of new car.
4. Registration charges etc. for new car are to be borne by company i.e. Hyundai.
5. Please note that all due amounts shall be charged interest rate @ 18 % per anum till the date of payment.
You are requested to kindly look into the matter sympathically and act accordingly. Your immediate action in this regard is requested.
Thanking you
Karan Singh Kandari
Mob. No. [protected]
Cc : M.D. & CEO (MR. Y.K. KOO) – FOR INFORMATION & NECESSARY ACTION PLS.
M/S SAMTA HYUNDAI
M/S. SUNRISE AUTOWORKD PVT. LTD.
M/S. HYUNDAI MOTOR INDIA LIMITED
M/S. HYUNDAI MOTOR INDIA LIMITED (Central Regional Office)
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