| Address: | Near Fly over , Rohtak |
Fraudulent policy/ behavior in Hyundai Dealership I have made a Complaint in respect of not providing all Accessories after full payment Request ID 1-[protected] and sent series of complaints to Hyundai costumer care even at regional head level 1 I have booked Creta (1.5 MPi MT E) on booking amount of Rs 25000 /- on 17.10.2020. On the Booking form total value was Rs 12, 56, 450 /- (inclusive of accessories costing Rs.1, 55, 000 /- with Alloy wheel with 17 “ Goodyear Tyre).List includes (1. Touch screen Music System 2. Speaker Front 3. Speaker Rear 4. Active Cable 5. Speaker ring 6. Mat 3D 7. Mud Flap 8. Perfume 9. Diverti 10. Roof Rail 11.Fog lamp 12.Steering Control 13.Front Chrome Grill. 14.Sun Glass Holder 15.Door visor 16.Parcel Tray 17. Alloy wheel with 17’ Good year Tyre. 18. Side Steps 19. Seat Cover 20. Window Beeding 3. I took the delivery of Creta on 30.10.2020 without some of the accessories (1. Alloy wheel with 17’ Good year Tyre.2. Side Step 3. Seat Cover 4. Window Beeding 5. Replacement of Sun glass holder with White light illumination)4. However even after 30 days from the date of delivery the balance accessories as mentioned in above (point 3) has not been provided as the dealer demanded that the replaced 16 ‘” steel wheel with tyre will be property of Dealer even after payment of full cost of all accessories and cost of vehicle by me.5. When I have paid for the full cost of car inclusive of full accessories why dealer is insisting upon that the replaced steel wheel with tyre is his property? This is against the agreed, signed & written documents available.6. As such, I had to register my complaint to resolve the issue which is being created at the end of dealer even after full payment of Vehicle cost and accessories cost.7. To this date I have not been provided my balance accessories even after full payment made.8. In between dealer had assured me over telephony though his representative to payback me the cost of balance accessories not provided for Rs 71000/- by 25th 2020 but nothing has been heard or received either from Hyundai side or Dealer side. 9. As on date ** My Complaint has still not been resolved***Even the customer representative at regional head office level are not able to resolve and are not reachable whenever I am trying to reach out to them to number has been provided via their mail.10. Further, cost of my "to be released tyres" is depreciating day by day as accessories are still not provided to me by Dealer. Neither, I have received my pay back of Rs 71000/- for cost of accessories not provided as was assured from dealer representative on 21st Nov 2020. Was this information helpful? | 
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