Hyundai Motor India — Supplying defective product

Address:

Ratlam, Madhya Pradesh, 457001

Dear Sir,

We purchased the new hyundai creta car one month back from M/S BABA HYUNDAI PVT LTD. After 20 days o[censored]se we were travelling from Ratlam to Indore which is just 135 KM away from Ratlam. While traveling the car suddenly stop in middle of the highway, and the temperature of the car suddenly rises. We then decided to move it physically in side of highway. We then open the bonet of the engine and found that the engine is heated up. We then asked them for the assistance from the company people who took around 3-4 hours to do the same. We then manage to reach the destination. After 2-3 days when we ask the company people to give us the details what happen to car, they said that the coolant was not there and there is some leakage in the coolant circulation which is invisible and the coolant was evaporating in air. When we meet the service head in our city, they told us that this is a manufacturing defect and we are coordinating with the company. We also raise over concern and registered our complain via phone and mail. But none of then replied to our queries, We have to take follow ups from the, m and they were just excusing us by telling us to talk to this person, drop mail on this ID or we are working on your issue. Neither they replied to our mail nor they replied to phone complain, and they simply tell us they have closed the complain. Executives here in our city showroom doesn't helps us as this is the only showroom in our city and have monopoly over it and just always say we are working on it. It has been passed more than 15 days and no positive things has been happen from the company side.

I asked the company to replace and give me a new car, but they told us they cannot. How can I take a new car whose full engine is opened for repair in just 15 days of purchase and because of manufacturing defect of the company.

We have taken a loan on car and our interest is adding and our capital has also been blocked and the company is not giving us the vehicle back.


I want CNBC Awaaz to raise my concern thru there show Pehredar.


My contact details are
Harsh Malpani
151, Sai Sajjan
Shastri Nagar
Ratlam
Madhya Pradesh
Mob: +91-[protected] / +91-[protected]