Hyundai Motor India — Technology Failure of Hyundai

Address:

SPECIAL PRODUCT DIVISION , O.P. JINDAL MARG , JSHL

I have purchased the New Creta 2021 with the following details.

Owner Name - ASAD KHAN
CAR MODEL - CRETA 1.5 SX (D)
DEALER NAME - ORION MOTOR PVT LTD.
DATE OF DELIVERY - 29/01/2021
Chassis no. - MALPC813LMM123471
Car registration number - HR20 AS 0683

I had purchased the SX variant by going beyond my budget only to avail the bluelink service. At the time of purchase the dealer points out the benefits of bluelink like tracing the car anywhere and any time and you will get the notification in case of any burglary or unauthorised entry in your car. I fully enjoyed the vehicle and was satisfied with the performance.
On the Sunday of 01 Aug 2021 I was in delhi with my family. I had parked my car and successfully locked the car ( recorded in Blue Link also). But my car was stolen and no single notification/alarm was received from bluelink. I am very surprised and shocked. I had complained to the bluelink team with required information and documents but the team is not supporting and responding to me and no single response was received from their side.
My family and I are very disappointed with Hyundai and its technology. I think I had wasted my hard earned money on the so called technology of Hyundai.
What kind of support should I expect from Hyundai and Blue link customer service?
Your kind intervention is required.