Hyundai Motor India — the car's parking lights, panel lights keep blinking on and off while driving

Sir,

I was having problem with my car (I10, registration number dl8c af 8441) since a few months now. The car's parking lights, panel lights keep blinking on and off while driving and also the central locking goes on and off constantly while driving on its own. I had first complained about this to autoweb hyundai (Moti nagar) in january 2020 but after keeping the car for a day they said there was no major issue and the problem could not be detected. Since i was having a lot of disturbance while driving and because autoweb hyundai has been shut down, i called hans hyundai (Moti nagar, new delhi) in august and i was told that i should bring my car to the service center. The service advisor there told me that the car also needs servicing and the concerned problem would also be solved and hence i left my car with them on 24th august 2020. Three days later i was told that a particular part called bcm (Body control module) was defective and required to be changed. After keeping the car for 24 days now, i have received a call from the service center that the part is unavailable as yet and i can take back my car.

Sorry to say, but i had not expected such kind of irresponsible and unprofessional behaviour from a company of your repute. I had always trusted hyundai but this time i have been mentally harassed by your service providers. The advisor failed to give me any regular updates on my car and it was me who had to keep calling, asking what is the progress. I was being kept in the dark and was never told that the part would not be available. The car is from your company and if you are only not able to get the part, where do i go then. And i should have been told in the beginning only about this.

I am a doctor, and being made to run here and there for my car, in between my busy schedule of taking care of patients, has really taken a toll on me and hence, i have written to you. I hope you would take my grievance into kind consideration and take the necessary action so that the needful is done as soon as possible. (I have attached the photograph of the handwritten job sheet which was given to me at the time of giving my car in the service centre.)

Regards
Dr panchmi gupta