Hyundai Motor India — Top model manual alcazar part not available

Address:

Mohali industrial area. Joshi hyundai

I bought top model manual alcazar from Joshi hyundai mohali in dec 2022. During July 2023 heavy rain it got water damaged. Since then it's been 3 months and car is lying in the service center as they don't have the parts. There is no clarity by when the parts will come. No one has a clue as to when we will get the car back. I am paying all emis on time even when I don't have the car. Very poor service and harrassment faced. I spoke to the AM also but no resolution as of now. My first hyundai car and I am not recommending hyundai to anyone now. Really bad experience. Latest car parts they don't have. Also, the spoke to insurance themselves without involving us.