[Resolved]  Hyundai Motor India — Trident Hyundai Hosur Road Bangalore is trying their hard to deliver damaged (new) car

Address:

Bangalore, Karnataka

We have booked our first car, Grand Asta, in April 2014 at Trident Hyundai Hosur Road Bangalore. We were very happy but yesterday, when I took my family to get the car, we got huge disappointment and went into bizarre situation after seeing multiple damages in the car. First of all the delivery got delayed and the main thing is that the car has multiple damages in both the side mirrors and stone hit on windshield. Prior showing the car to us, the road tax has been paid for the vehicle and registered as well. I didn't take the delivery after seeing the damages done by the showroom guys. I am more worried about the windshield. The car is still at the showroom.

The dealer sales guy said they will replace everything, but my question is why I should be going with replacements, then whats the point of buying a new vehicle, paying a premium for handling also? Everyone knows that none of the showrooms can repair the vehicle as it is manufactured in the assembly line. Now I CANNOT TAKE the DAMAGED car, rather I want the CAR to be REPLACED or entire money needs to be refunded, but the dealer manager is not agreeing to this.

Today when I visited the showroom again, the sales manager kept on saying he will replace the parts, but why anyone will take a new car with repairs. I want file case against Trident Hyundai and want HMIL to take serious action against the dealer and order them to replace my car (instead of replacing parts) or refund my entire money.
Tomorrow, I am going to meet the showroom head, but I am sure nothing will come out from it. Please assist me to file a consumer case against the dealer.