[Resolved]  Hyundai Motor India — Trident Hyundai Sales and Hyundai Motor Corp.

Address:

Bangalore, Karnataka

This is with regard to the complaint that I need to raise against Trident Hyundai, Bangalore and Hyundai Motors for their in-effective Customer service. We have until now booked four cars, with the same salesperson(kaushik) at the same showroom(Trident Hyundai, Hosur road, Bangalore), in the last 3-4 years. That was the kind of trust we had in Hyundai and the sales person. Its unfortunate to say that I have lost the trust in both the sales person and Hyundai with the recent incidents(both sales and service) that have occurred to me in particular. To put it in simple words, let me just say the sales person duped me to probably achieve his targets for the month. In August I planned to buy a car, and I went to see i10 and booked i10 sportz 1.2 kappa. Then within a couple of days, I heard(online) that 'i10 Grand' would be released in India soon. The pics of the cars were available and I instantly liked it. I immediately checked with the sales person if the car would be available soon and i would wait for it if its 1-2 months. However, the sales person convinced me that the car will not be released for 2-3 months for sure or it might not even come to India. This conversation happened around August 2nd week. I checked with him again just a couple of days before delivery/registration. I took the car delivery on 19th August.Hyundai i10 Grand was released on September 3rd. When i investigated further(through Hyundai), I came to know that in August the dealers had the information about the car being released in September. Even online the information was available on 19th August. below is the link for reference: http://www.zigwheels.com/upcoming-launches/hyundai-grand-i10-launching-on-3rd-se...⇄ So its obvious that I have been cheated/taken for a ride, just because i trusted. I had raised my concern with Parimala from Hyundai, and its been weeks now and still I see no action. This is pathetic response from Hyundai Customer Support Team. I am totally disappointed, -Pawan P.S.: I have all audio conversations(sales person + trident CC, + Hyundai CC) recorded for further investigation. Willing to present then if needed.