Hyundai Motor India — unavailability of parts

Address:

Baguiati, Kolkata 700101

I’m Amartya Datta and I have purchased the 'New Verna SX Turbo Automatic' last year in June. Due to heavy rainfall in Kolkata, I've met with an accident and my car got water-logged. The incident occurred in July, I toed the vehicle to Saini Hyundai as Mukesh Hyundai refused to receive the car in their workshop which was nearest to the location of the incident. However, it has been 2 months since I’m waiting for the replacement of the parts yet I have failed to receive it due to the unavailability of stock. We bought the car for my mother as she is a health worker and during covid we wanted her to travel safe, yet after 2 months, there is no progress with the situation and the car is sitting idle in the workshop without any reason and is waiting just for the parts to arrive without any proper ETA. How long shall I have to wait for the car to be fixed? as I'm really in a need of a car right now.


I have bought the vehicle because of the trust I had for Hyundai. I’m now regretting my decision on buying an automatic, as, during the time of purchase, no one mentioned that it would be of any issue, but after the water-logging situation, staff at Mukesh Hyundai is saying that I shouldn’t have bought the automatic version as there is no proper support. I desperately need someone's help to resolve the situation and want to know how long will it take to fix the car and upon that the workshop said that there is still no 100% guarantee that once the parts arrive, the car would be fixed. I'm still paying my EMIs but have not been able to drive my car for 2 months now. If Hyundai is selling an automatic, I would expect that they have the same strong support as any other cars that they sell.


My humble request to anyeone who is reading this that, you see the matter closely and help me resolve the situation as earliest as possible. It would be a great help and my faith in Hyundai will be restored.