Hyundai Motor India — Unethical and unprofessional behaviour

Ekatmika Khatua

from Bengaluru, Karnataka

Address:	560066
Website:	Laxmi Hyndai, Hebbal , Bamgalore

Dear Sir, We gave our car servicing for clutch change on 11th Jan17. We have asked for pick up and drop service. Car was delivered next day after repair. As i was not in house driver parked the car in basement and left. We came back we found car's left side 3 panel has dent and it was really bad one. Next day morning the same driver came for payment we asked about dent, initially he denied but when he show his job receipt there was no dent etc mentioned. He agreed and said he did it while parking the car. We informed Laxmi Hyndai same time, but due to holiday on 14th they said they will pick up the car on 16th Jan and repair it as it is their mistake. 16th Jan same driver pick up the car and now they are forcing us to claim insurance for the damage which is completely not acceptable. Why we need to pay for dealer's unskilled driver and poor. I am using Hyndai car since last 10 yrs. I am usually do my servicing with Trident and Advait but we never such unprofessional and unethical behavior. As now my husband shifted to Hebbal office we choose Laxmi hyndai this time. It is a nightmare experience with Laxmi Hyndai. I never expected hyndai service would be like this.

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Jan 17, 2017

Updated by Ekatmika Khatua Dear Sir, We gave our i20 car holding registration no KA50N1949 for clutch change service on 11th Jan17. We have asked for pick up and drop service. Car was delivered next day after repair. As i was not in house driver parked the car in basement and left. We came back we found car's left side 3 panel has dent and it was really bad one. Next day morning the same driver came for payment we asked about dent, initially he denied but when he show his job receipt there was no dent etc mentioned. He agreed and said he did it while parking the car. Which I still suspect looking at dent. We informed Laxmi Hyndai same time, but due to holiday on 14th they said they will pick up the car on 16th Jan and repair it as it is their mistake. 16th Jan same driver pick up the car and now they are forcing us to claim insurance for the damage which is completely not acceptable. Why we need to pay for dealer's unskilled driver and poor. I am using Hyndai car since last 10 yrs. I am usually do my servicing with Trident and Advait but we never such unprofessional and unethical behavior. As now my husband shifted to Hebbal office we choose Laxmi hyndai this time. It is a nightmare experience with Laxmi Hyndai. I never expected hyndai service would be like this.