Hyundai Motor India — Unexpected service from hyundai india

Address:

700039

I want to inform you that on 03.05.2016 my car hyundai i10 numbered wb 06l7957 chasis number:malam51blfm622106c engine number:g4hgfm881294 which was purchased from bengal hyundai, parkstreet met an accident on dhulagarh highway as it hit a side way. After the accident the car was towed to your service centre in tiljala where mr. Vikas misra took the charge of the same.

After the accident happened i saw mobile was leaking from the engine part as i visualized after opening the bonnet of the engine.

Mr. Vikas misra on the first day told me that there may be some problem in the engine which may be caused due to the accident impact and that can only be revealed after the engine is tried to start manually.

The next day i got a call from mr. Vikas misra that the engine was not seized as the engine parts were revolving and there may be some minor problem which they will find out.

After that i again got a call from mr. Vikas that there was a problem in engine head and the engine needs to open and get fixed.

After this i tried to get a know how from mr. Vikas that whether the accident caused any impact on the engine but for some days i was getting vivid answer from him and ultimately today he told me over phone that the accident didnot cause any impact on the engine.

Now the question arises is that how can an engine which is not even a year old and also that of hyundai seizes without showing any indication on the meter.

Now the product car which is not a thing that we buy everyday and that of also hyundai be of so low quality that it doesnot last even a year and even free servicings.

Now a days in such a competitive world even when companies are providing guarantee for a pen also how can an engine fail within one year.

I have used cars of brands maruti, chevrolet, mahindra but after using hyundai i feel i am getting the worst service in terms of product and service both.

Please kindly ensure a proper guidance from your end so that i can regain my trust on the brand quality in both tangible and intangible end.


It has been days (11 days) since i addressed a complaint to your end regarding my vehicle i10 num wb 06 l 7957 but to my utter disappointment i am yet to receive any solution from your end. Its really disappointing to receive such kind of service from a company like hyundai.

I hope your company respects their customer so please kindly live up to my hope and find me a solution at the earliest.