Hyundai Motor India — unreliable - 4s fluidic verna car - complaint

Address:

Chennai, Tamil Nadu, 600094

Dear sir/madam,

I am forced to write this email to share my worst experience had with my car hyundai verna (4s fluidic) last saturday (Aug 17, 2019).

My first car experience started with hyundai santro. My second car was hyundai i20 and third car is currently hyundai verna (4s fluidic). I am very much passionate in driving cars and i use my car only for long journey. I have plans to replace my verna car to creta and it depends on your corrective actions and compensations which you can offer.

I bought hyundai verna (4s fluidic) car in the year 2016 from kun hyundai - anna nagar east, chennai, tamil nadu. I have been using this car especially for my family trip that too for long journey.

About my bad experience:

On aug 17, 2018 when i was driving for my temple visit from kumbakkonam to tirunallar temple i got the checking indication which got disappeared after few hours at the time of reaching the temple tirunallar temple i found the clutch pedal got jammed. I was unable to shift the gears and was stuck on the mid of traffic. Immediately i called up kun hyundai - karaikal service centre. They reached the spot within 45 mins and found the leakage in the clutch oil and oil tank was empty during the diagnose. They filled the oil and informed that there is leakage and spare part is not available. They suggested me take the vehicle back to chennai. I have paid rs.530 to them and they left.

Imagine how would be my situation where we had plan for next 2 days and me and my family members were stuck on the road. Somehow after refilling the oil the clutch was release to some extent. As per their suggestion i planned to return back to chennai we started to drive. The clutch didn't respond properly as the leakages are more. I managed to drive it till karaikal and in the middle of main road the car got stopped and clutch was jammed again. I refilled the oil but still the clutch pedal was not came to its original position. There were huge traffic blockage due to this and with the help of public i moved the vehicle to road side.

I called up the service incharge of kun hyundai - karikal and informed about the situation. They came to spot and tried for some temporary solution but it didn't worked out. They informed me to that they have change the part for which i need to hand over the vehicle to the service station. I agreed and the car was handed over to service station at karikal repair order no: r[protected]Pls find the enclosed repair order copy). I have been informed that the part is not available it is a factory order which will take a weeks time. The order will be placed on tuesday (Aug 20, 2019)

I was in dark and no clue on what to be done next. With no options left i left the car at the service station and planned our alternative to return back to chennai.

My unanswered questions are:

What caused the leakage in regulator?
Why is the part not available in any of the service station?
Is this product/spare parts used in the car is unreliable?
What is compensation i can get for the hurdles which i have undergone?
How could i depend on this car anymore?
What is the guarantee for other spare parts in my car?

I am looking forward for immediate resolution and delivery of my car at chennai, tamil nadu. Also, i need a compensation for the hurdles i faced along with my family members because of the product failure.

Thanks & regards,
Roshanbabu k
Mobile: [protected]