[Resolved]  Hyundai Motor India — Vehicle not registered after more than three weeks

Address:

Thiruvananthapuram, Kerala

Myself and wife is working in a nationalised bank at Trivandrum and we have purchased a Hyundai Eon car from the newly opened pothens Hyundai showroom at kollam. We had made payment on 20.08.2014 and the vehicle was delivered on 23.08.2014. We are the first time users of Hyundai Vehicle and the experience we had from the dealership at kollam was extremely bad. We have not got the vehicle registered yet. The dealers on contacting them have informed that they have lost the Temporary registration papers which they had done at trivandrum. For three weeks I am contacting them and they have assured me every day that things are taken care of and the problem will be solved next day. We are settled at trivandrum and I had travelled many occasions to kollam hoping that they will keep the word and do the registration. Finally I had contacted the AGM sales of the showroom and he said that things will be ready immediately. I had waited after his word for more than 10 days. Now he is making other excuses. finally he had become arrogant and used rough language and informed that they can do things only like this and they will do the registration at their ease and you do what you can do. Hyundai Company should check the people entrusted with the dealership because it will give a bad impression to the Company. More than that at the initial stage of booking itself I had paid the money for the acessories and they have not provided me the sensor and the left mirror. Also the central lock they had fixed the vehicle is not functioning for the dickie part. I had informed all these things to them. But I am disappointed at the extremely arrogant behaviour and the inefficieny of the staff at the new dealership. I have purchased the vehicle from the kollam showroom only because we are a native of kollam and we had a good relationship with one of the executives. At the first instance i had given a clean chit in the feed back form since it is a new showroom and because of the sales executive. Now I have to revert my opinion given in the feed back form due to the lackadiscal and arrogant attitude of the staffs. Sangeeth S.L Manager SBT mob -[protected]