| Address: | 545 B GULAB BAGH COLONY |
On 11th March 2021, I purchased a brand new VERNA Turbo (DCT) registration number MP09WH2200 at your store.
Unfortunately, on the second day i.e. 12/03/2021, I tried to start the car which was not starting, after so many tries it got started and found the vehicle not running in the proper state. I noticed some issue with the car and informed the delivery Executive of Harsh Hyundai regarding the same for which he asked me to bring the car to the Palasia showroom. Anyhow I managed to take the car to the showroom and the executive found the same and sent the car to the service center which is at Pipliya Rao near Rajeev Gandhi Square, AB Rd. After examination by your engineer he found some damage in the wiring and on the belt and asked me to wait for a few days so that they can arrange the belt as it was not available at any service centers.
On 14/03/2021 I got a call in the evening by your service center executive that they have arranged the belt and the vehicle will be delivered to your door steps by evening for which they charged me a sum of rupees 2039/-
After all this, on 10/10/2021 I again found some issue in the car while I was driving it to my work place, the engine was making too much noise, I took the car to the service center near Radisson square and there an executive examined and asked me to make an appointment for it.
I got the appointment for 12/10/2021, I took the car to your Radisson workshop. one engineer took me for the test-drive of the car and found some unwanted noise coming from the engine, he asked me to submit the car for the further investigation and told me that there is some problem with the tensioner but he was not sure about the same so I submitted the car and was in touch with the executive. On the next day when I called the executive about the same he asked me to wait for one more day as he was looking for the same model demo car so that he can compare it and find the issue with it.
After waiting for three days i.e. on 15/10/2021, he called me and asked me to take the car back as he found the issue which was with the Timing chain of the car, which he has ordered and will take more 8-10 days to get it, and he assured me that it is safe to drive the car with this noise, once he receive the part he will call me and get it sorted.
After all this on 31/10/2021 I was going for my wife’s health checkup. The vehicle didn’t start, after so many tries it started with a lot of noise and was not able to take the car. I reported the same to your executive for which he stated it's Sunday today and the service center is closed, he asked me to bring the car once the service center reopens.
This is something which is unacceptable. It's not even a year since I'm facing so many issues with the car. It looks like the build quality of your vehicle is not good, the engine started making noise and the paint of the cars was removed. Since the day I have purchased this car I've been facing issues with it. I rely on my car for transport and apart from the inconvenience, and this problem has also caused me to incur additional cost.
I would appreciate it if you could look into it. This car cost me 1605000/- out of which I have paid 605000 as dp and the rest 10 lakhs is loan which I'm paying every month. This is something unacceptable to pay such a huge amount for a vehicle which is not even in working condition, therefore I request you to please resolve all my issues asap.
I also went to the service center with the written complaint which the senior person refused to take and asked me to write a mail.
Abhilash
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